Micheal Kamm
Washington,IL
Summary
Driven and motivated sales leader with experience across the automotive fields, from body shops to service to wholesaling. Excellent customer retention and relationship skills, with a large amount of customers retained over the past 20+ years. Demonstrated ability to increase customer satisfaction during periods of high growth, as annual sales have increased from $1M to $2.5M since 2016.
Strengths include:
- Deep technical knowledge of the automotive parts industry, and end-to-end understanding of the entire service industry (shops, parts, claims and adjustments, online marketers and wholesalers).
-Clear business understanding of profit margin and part sourcing opportunities.
-Ability to form deep and lasting relationships with repeat customers.
- Leadership and influence across the business operations.
Overview
31
31
years of professional experience
Work History
Automotive Parts Sales Consultant
Neal's Auto Parts (Fenix Parts)
1997.10 - Current
- Served as lead consultant transitioning Neal from pure salvage yard operations to an industry-leading parts supplier of renewed, refurbished, and new automotive parts.
- Total company sales during this time grew over 150%, as did my own sales numbers as the lead consultant in the group.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Full understanding of parts and end to end value chain of parts management.
- Experience in using current data to set forecasts and communicate goals.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Body Shop Office Manager
Maaco Paint and Auto Body
1994.01 - 1997.09
- Implemented an appointment scheduling system that enhanced time management and optimized resources allocation within the body shop.
- Served as the primary point of contact for vendors, negotiating contracts and ensuring timely delivery of goods and services.
- Developed strong relationships with insurance companies, resulting in expedited claim processing and faster turnaround times for customers.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
Education
Associate of Applied Science -
Illinois Central College
East Peoria, IL05.1998
Skills
- Resilience Under Pressure
- Automotive Industry Knowledge
- Customer Relationship Management
- Product and service knowledge
- Interpersonal communication skills
Timeline
Automotive Parts Sales Consultant
Neal's Auto Parts (Fenix Parts)
1997.10 - Current
Body Shop Office Manager
Maaco Paint and Auto Body
1994.01 - 1997.09
Associate of Applied Science -
Illinois Central College
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