Dynamic General Manager with a strong track record in operations management, team building, and cost control. Achieved significant improvements in sales performance and customer satisfaction through strategic planning and effective coaching.
Work History
General Manager
1 Year 5 Months
White Oak Station/ Stop N Shop | 03.2025 - Current
Oversaw daily operations, ensuring efficient store management and customer satisfaction.
Developed strategic plans to enhance sales performance and operational efficiency. seen a minimum increase of 10% in sales from year before after i took over store 218.
Trained and mentored staff on best practices in customer service and inventory management.
Implemented cost-control measures, optimizing resource allocation. after getting credit on 6 totes of items after taking over store. i trained staff to check all bad items for passible credits to store.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off. changed in store expectations to help stop and loser the loss of fraud.
General Manager
2 Years 10 Months
White Oak Station Convenience Stores | 05.2022 - 03.2025
Maintained compliance with safety regulations, fostering a safe work environment for staff and customers.
Collaborated with vendors to negotiate contracts, securing favorable terms for product supply.
recovered a store by finding and inputting over a month of invoices, reimplementing company polices, properly fixing back paperwork, and fixing in store cash handling.
General Manager
11 Years 2 Months
Kum & Go | 03.2011 - 05.2022
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Produce Department Manager
7 Years 4 Months
Walmart | 10.2003 - 02.2011
Supervised daily operations of produce department, ensuring quality and freshness of products.
Trained and mentored staff on best practices for inventory management and customer service.
Implemented process improvements that enhanced efficiency in product replenishment and display.
Reduced waste and shrinkage by implementing proper inventory management techniques.