Summary
Overview
Work History
Education
Skills
Timeline
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MICHEAL MITCHELL II

Harrisburg,NC

Summary

Over 20 years of experience as an accomplished telecommunication support professional and Network technician and United States Air Force Veteran. Frequently recognized by management and colleagues for meticulous attention to detail and efficiency. Effectively identifies problems using, advanced troubleshooting skills, with outstanding customer service with solid proficiency in networking. I'm seeking to contribute my expertise and commitment to excellence to your Network Operations..

Overview

14
14
years of professional experience

Work History

Network Engineer 1

Spectrum
Charlotte , NC
08.2023 - Current
  • Monitored network to ensure availability, reliability, and troubleshooted any issues that arose.
  • Provided technical support to users experiencing difficulties with their networks.
  • Utilized network management tools to perform various tasks.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Participated in disaster recovery planning and testing to ensure business continuity.

Sr Specialist Network Technology Support, NOC

AT&T
Charlotte, NC
01.2021 - 07.2023
  • Troubleshooted network problems and observed system functioning to verify correct operations and detect errors on multiple network device (ALU, Cisco, Vyatta ).
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Provided high-level connectivity support for corporate and business partner systems.
  • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents in NOC environment.
  • Provided status updates to keep upper management informed and to reach goals.
  • Performed tests through EMS platform on newly installed hardware to provide components that interface correctly with each other and network devices. (CIENA)
  • Maintained documents by managing files following established procedures for new devices to be connected to network.

Network Analyst Tier 3, NOC

KCI Telecommunications/ Verizon Wireless
HARRISBURG, NC
11.2018 - 12.2021
  • Analyzes defects, tests, repairs and maintains telephone switching circuits and equipment in NOC, by using various test equipment
  • Works alone and with other employees in testing, adjusting and/or repairing central office equipment and facilities used in providing high quality network switching, trunking, and special services
  • Handled all inbound calls from Field Technicians and escalate as needed
  • Used VRepair Verizon ticketing system to monitor and update for field Technician
  • Troubleshoot equipment and Facilities indicated bt reports, routines and alarms
  • Evaluated client telecommunications needs and recommended targeted solutions
  • Performed regular tests on systems to ensure all components were running well
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

LEAD NETWORK ENGINEER

KCI TELECOMUNICATIONS / SPECTRUM
Charlotte, NC
09.2017 - 06.2018
  • Successfully led key project which resulted in over 1000 sites decommissioned
  • Manage Engineers on Decommission and Reconciliation Project for new network devices
  • Handled multiple deployment projects against strict deadlines
  • Worked Decommissioning project for multiple equipment (Cisco 1500's and Fuji 4100's) thru Netsmart, Cisco Transport Control (CTC), Applications
  • Proficient at Granite, Remedy, Sales Force, Secure CRT, NetSmart, CTC
  • Trained engineers decommission project
  • Served as the 1st point of contact for project scheduling and changes
  • Used network diagrams to plan decommission for rings and linear Cell Tower Backhaul
  • Performed preventive maintenance of networking hardware and related software.

NETWORK ENGINEER

KCI Telecommunications / SPECTRUM
Charlotte, NC
05.2016 - 09.2017
  • Led Migration Project with 100% success rate for Port turnups and troubleshooting for Cisco 9k, 7600, ME3600
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services. (7750, 7210 and Adva) for migration project
  • Monitored alarms during decommission of equipment in Maintenance Window while implementing new network device with no loss of customer service.
  • Updated and Documented reports for each decommission and each new service turnup on company share drive
  • Created, Scheduled and Managed MOP's for Installation for IPs on network equipment and facilities during maintenance window
  • Used Granite, DOOM (Spectrum Database), Salesforce to verify network devices active service
  • Educated and trained personnel on new technologies.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.

5ess Network Analyst

AT&T
Charlotte, North Carolina
10.2010 - 03.2016
  • Used Remedy ticketing system to request approval for work to be completed.
    ⦁ Monitored alarms for troubles to clear and restore. Using Remedy ticketing system.
    ⦁ Works alone and with other employees in testing, adjusting and/or repairing central office equipment and facilities used in providing high quality network switching, trunking, and special services.
    ⦁ Analyzes defects, tests, repairs and maintains telephone switching circuits and equipment in NOC, by using various test equipment.
    ⦁ Makes repairs to equipment and facilities indicated by trouble reports, routine tests and alarms.
    ⦁ Performs periodic preventive maintenance on computer systems using sophisticated test equipment, software diagnostics.
    ⦁ Handled all inbound calls from Field Technicians and escalate as needed.

Education

Certificate - Cyber Security

Cyber Warrior Academy Some College
03.2022

Associate of Applied Science - COMPUTER TECHNOLOGY

ECPI
01.2001

Skills

  • Troubleshooting and diagnosis
  • Friendly, positive attitude
  • Communication and Team Collaboration
  • Conflict resolution
  • Strong Interpersonal Skills
  • Technical assistance
  • Remedy
  • Diagnostics / testing
  • Cisco IOS
  • Strong attention to detail
  • Network Troubleshooting
  • Customer Satisfaction
  • Network Device Decommission
  • Self-starter
  • Responsible and reliable
  • Equipment maintenance
  • Network Operations
  • Automation Tools and Scripting
  • Technical Infrastructure Migration
  • Disaster Recovery Planning

Timeline

Network Engineer 1

Spectrum
08.2023 - Current

Sr Specialist Network Technology Support, NOC

AT&T
01.2021 - 07.2023

Network Analyst Tier 3, NOC

KCI Telecommunications/ Verizon Wireless
11.2018 - 12.2021

LEAD NETWORK ENGINEER

KCI TELECOMUNICATIONS / SPECTRUM
09.2017 - 06.2018

NETWORK ENGINEER

KCI Telecommunications / SPECTRUM
05.2016 - 09.2017

5ess Network Analyst

AT&T
10.2010 - 03.2016

Certificate - Cyber Security

Cyber Warrior Academy Some College

Associate of Applied Science - COMPUTER TECHNOLOGY

ECPI

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MICHEAL MITCHELL II