Micheal Monk
Grand Ridge,FL
Summary
Dynamic professional with a proven track record at Satellites Unlimited Inc, excelling in customer relationship building and problem-solving. Adept at managing workloads and ensuring safety compliance, I consistently deliver exceptional service and mentor team members to enhance performance. Committed to continuous learning and adapting to new challenges.
Overview
19
19
years of professional experience
Work History
Independent Contractor
TDS
01.2024 - Current
- Developed and executed project plans to meet customer needs efficiently.
- Managed timelines and installs to maintain schedules consistently.
- Provided exceptional customer service by addressing customer concerns promptly and offering solutions that met their needs.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of an install
Technician/Trainer
Satellites Unlimited Inc
11.2006 - 12.2024
- Installed and configured satellite equipment, adhering to industry standards and safety protocols.
- Collaborated with team members to resolve technical issues in a timely manner, enhancing customer satisfaction.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Mentored new hires by provided one-on-one mentoring to help individuals reach their full potential within the organization and to make a stronger team.
Education
High School Diploma -
Graceville High School
GracevilleSkills
- Great Customer relationship building
- Teamwork
- Workload management
- Problem-solving
- Critical thinking
- Safety compliance
- Time management
- Reliability
Timeline
Independent Contractor
TDS
01.2024 - Current
Technician/Trainer
Satellites Unlimited Inc
11.2006 - 12.2024
High School Diploma -
Graceville High School