Micheal Tsopnang Jr.
Oak Park
Summary
Detail-oriented, professional, and versatile with experience in customer service, sales, education, and oral communication. Eager to contribute demonstrated skills to an organization that values profitability and growth. Committed to enhancing customer satisfaction, driving sales, and fostering a positive learning environment. Seeking a position to leverage diverse background and make a meaningful impact.
Overview
13
13
years of professional experience
Work History
Delivery Courier
Amazon
11.2021 - Current
- Company Overview: CAFF Logistics
- CAFF Logistics
Youth Leader/Director
ICARE Ministries
09.2017 - Current
- Supervise employees, delegate duties, create schedules
- I also create program curriculum, group activities, generate and forward daily reports
- Manage administrative functions to ensure smooth and efficient operations of the program and set program goals
- I also orchestrate nutritional, and Conflict Resolution workshops
Mobile Expert Delivery Courier
T-Mobile
10.2019 - 11.2021
- Company Overview: American telecommunications company
- I used my customer service skills to assist customers with their wireless needs
- During these transactions, I also performed plan analysis to ensure that our customers are getting the most out of their packages
- I ensure that our customers receive not only great customer service with a smile, but also a piece of mind that they are in good hands
- American telecommunications company
Server/Bartender
Kings Bowl America
09.2016 - 07.2017
Cocktail Server/Bartender
TGI Fridays
02.2015 - 03.2016
Cargo Agent
Swissport Cargo Services
05.2013 - 09.2014
- Loaded Cargo freight
- Shipped and received materials
- Knowledgeable of international imports and exports
- Excellent Communication skills
Busser/Host/Server
Olive Garden
10.2011 - 03.2013
Education
Business Management -
Triton College
River Grove, IL01.2013
High school -
Proviso East High School
Maywood, IL01.2011
High school -
St. Joseph High School
Westchester, IL01.2009
Skills
- Punctuality
- Strong work ethic
- Attention to detail
- Teamwork and collaboration
- Time management
- Cross-platform proficiency
- Mobile security best practices
- Real-time communication features
Acknowledgements
- L.E.A.D. Program (Management in training) T-Mobile
- Top Performers of the Month (T-Mobile)
- Top Performers of the Month 3xs (Amazon)
- Top Great Customers Service Experience (Amazon)
- Top Customer Services reviews (KINGS Bowl America)
Timeline
Delivery Courier
Amazon
11.2021 - Current
Mobile Expert Delivery Courier
T-Mobile
10.2019 - 11.2021
Youth Leader/Director
ICARE Ministries
09.2017 - Current
Server/Bartender
Kings Bowl America
09.2016 - 07.2017
Cocktail Server/Bartender
TGI Fridays
02.2015 - 03.2016
Cargo Agent
Swissport Cargo Services
05.2013 - 09.2014
Busser/Host/Server
Olive Garden
10.2011 - 03.2013
High school -
Proviso East High School
High school -
St. Joseph High School
Business Management -
Triton College
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