Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHEALA MCELVEEN

Charlotte,NC

Summary

Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Service Technician Specialist

Cynet Health - Labcorp
05.2025 - Current
  • Delivered high-quality patient support by managing appointment scheduling and coordinating communications between patients and healthcare providers.
  • Implemented efficient patient intake processes, improving data accuracy and reducing wait times for service delivery.
  • Developed streamlined workflows for handling medical records, ensuring compliance with privacy regulations and facilitating timely access to information.
  • Performed venipunctures and capillary draws with precision to ensure patient comfort and safety.
  • Maintained accurate and detailed records of specimen collection procedures and patient interactions.

Phlebotomist

Actalent- Duke Health
08.2024 - 12.2025
  • Identified patients using proper procedures prior to specimen collection.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Prepared and packaged specimens for courier transport.
  • Educated patients on specimen collection procedures and post-draw care.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.

Mobile Phlebotomist (Team Lead)

American Red Cross
12.2021 - 07.2024
  • Verified patient identity prior to collecting sample using two forms of identification as required.
  • Followed universal precautions when collecting specimens from different individuals in order to prevent cross-contamination.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Interacted with patients to gather and record data prior to blood draws.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.

Bartender

Liquid Lounge
03.2020 - 03.2024
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Provided drink suggestions to customers based on their preferences.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.

Assistant Teacher

Suncrest Early Learning Center
01.2018 - 03.2020
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Provided individualized instruction to students who needed additional assistance.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Attended faculty meetings as requested by the lead teacher.
  • Collaborated with other staff members to develop strategies for improving student performance.
  • Encouraged critical thinking skills among students by posing thought provoking questions during class discussions.
  • Encouraged positive behavior with rewards and incentives.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.

Cashier

Walmart
03.2014 - 08.2016
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained work area and kept cash drawer organized.
  • Checked personal identifications during alcohol and tobacco sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped with purchases and signed customers up for rewards program.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

Some College (No Degree) - Sociology

Fairmont State University
Fairmont, WV

NHA Certification - Phlebotomy

Morgantown Technical Education Center
Morgantown, WV
12.2021

High School Diploma - undefined

Morgantown High School
Morgantown, WV
05.2016

Skills

  • Venipuncture
  • Donor screening
  • Patient care
  • Venipuncture and capillary puncture Blood collection
  • Specimen labeling procedures
  • Liquor sales
  • Sales experience
  • HIPAA compliance
  • Multitasking capacity
  • Team player attitude

Certification

  • CPR Certification
  • BLS Certification
  • NHA Phlebotomy Certification

Timeline

Patient Service Technician Specialist

Cynet Health - Labcorp
05.2025 - Current

Phlebotomist

Actalent- Duke Health
08.2024 - 12.2025

Mobile Phlebotomist (Team Lead)

American Red Cross
12.2021 - 07.2024

Bartender

Liquid Lounge
03.2020 - 03.2024

Assistant Teacher

Suncrest Early Learning Center
01.2018 - 03.2020

Cashier

Walmart
03.2014 - 08.2016

NHA Certification - Phlebotomy

Morgantown Technical Education Center

High School Diploma - undefined

Morgantown High School

Some College (No Degree) - Sociology

Fairmont State University

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