Micheala Miller
Virginia Beach,VA
Summary
Accomplished supervisor with a proven track record at Forever 21, adept in inventory management and fostering team development. Excelled in elevating customer service standards and optimizing operational efficiency. Spearheaded innovative merchandising strategies, contributing to a significant enhancement in store presentation and customer engagement. Skilled in staff training and leadership, ensuring high-performance team dynamics.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Forever 21
Virginia Beach, VA
04.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Ft Store Supervisor
Forever 21
01.2023 - 04.2024
- Provide merchandising and styling direction through creativity and competitive analysis.
- Assist in floorsets, promotional execution, styling, markdowns, and shipment processing.
- Review product information and develop elevated, trend-forward concepts.
- Ensure that trends, merchandising, and styling techniques are brand-appropriate and competitive.
- Participate in floorsets, merchandise updates, launches, and in-store visual set-ups.
- Executed window displays.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
- Trained newly hired sales team in upselling techniques.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Pt Store Supervisor
Forever 21
Virginia Beach, VA
03.2022 - 01.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
- Trained newly hired sales team in upselling techniques.
Shift Leader
Duck Donuts
10.2018 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06.2017
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Employee training
- Cash management
- Operations management
- Team development
- Time management
- Team building and leadership
- Store opening and closing
- Store operations
- Hiring and training
- Staff scheduling
- Operations
Timeline
Assistant Store Manager
Forever 21
04.2024 - Current
Ft Store Supervisor
Forever 21
01.2023 - 04.2024
Pt Store Supervisor
Forever 21
03.2022 - 01.2024
Shift Leader
Duck Donuts
10.2018 - 06.2021
High School Diploma -
Green Run High School