Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micheala White

Richardson

Summary

Health care professional with 5+ years of medical and customer service experience. As well as 2+ years in criminal justice. I am Looking for a job in which I can grow, learn, and in return empower, and help those around me. I have training in caring for all age groups; new born and up. I also have experience in handling problematic situations, team-building skills, and working under pressure in high escalated areas.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Per Diem Cna

Shiftkey
01.2021 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment...
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • I have worked at several different facilities due to it only being PRN work. There are some facilities I have worked at more than once and only once just depending on there needs. I can provide some of the facilities I've worked for upon request.

MEDICATION AIDE, Caregiver/ Certified Nurse Aide

Visiting Angels Home Care
12.2017 - 10.2022
  • Worked with different range of patients from Dementia, Alzheimer’s, Incontinent, Continent, sitting and more.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • went into their homes or facility and cleaned, cooked, ran any daily errands etc for them.

Customer Service Success Consultant

Chewy.com
12.2020 - 05.2021
  • Engaged in learning Pet customers likes and dislikes to better aide them in placing orders for their loved ones
  • I also aided in processing returns replacements as deemed fit
  • Worked with high volume calls and occasionally deescalated situations between the company and the pet parent to help keep things calm.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Helped pet lovers return, purchase and exchange their needs or shop for their pets in general.

Corrections Officer

01.2019 - 08.2020
  • Supervised over 300+ different inmates ranging from young to old, and low to high risk
  • I also assisted the medical team in supervising inmates while making sure they received their medication, as well as any other procedures they received in the medical area
  • I assisted in documenting any changes to inmates, and any disciplinary actions that were given.

Customer Service Representative

AT&T And Direct Tv
07.2018 - 02.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Helped customers pay bills, add service, update service, etc.

Education

CNA - Pharmacy Tech

Panola Junior College
Carthage, TX

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Criminal Justice

Dallas Baptist University
Dallas, TX

Received Diploma - General Studies

Carthage High School
Carthage, TX

No Degree - Certified Nurse Aide

Panola Junior College
Carthage Tx
12.2021

Skills

  • Supporting Personal Needs
  • Responding to Emergencies
  • Training and Development
  • Brand Promotion
  • Issue Identification
  • Written and Oral Communications
  • Call Controlling
  • Policy and Procedure Adherence
  • Corrective Actions
  • Scripted and non scripted Calls
  • Sales Strategies
  • Product and Service Knowledge
  • Customer Satisfaction

Certification

HOLD AN ACTIVE PHARMACY TECHNICIAN CERTIFICATION. (PTC) HOLD AN ACTIVE CERTIFICATION IN BASIC LIFE SUPPORT. (CPR) HOLD AN ACTIVE NURSE AIDE CERTIFICATION. (CNA) IN MULTIPLE STATES

Timeline

Per Diem Cna

Shiftkey
01.2021 - Current

Customer Service Success Consultant

Chewy.com
12.2020 - 05.2021

Corrections Officer

01.2019 - 08.2020

Customer Service Representative

AT&T And Direct Tv
07.2018 - 02.2019

MEDICATION AIDE, Caregiver/ Certified Nurse Aide

Visiting Angels Home Care
12.2017 - 10.2022

CNA - Pharmacy Tech

Panola Junior College

Criminal Justice

Dallas Baptist University

Received Diploma - General Studies

Carthage High School

No Degree - Certified Nurse Aide

Panola Junior College

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Micheala White