Michealene Rachlin
Summary
Proven leader in customer service management at Combined Express Inc., excelling in complaint resolution and customer satisfaction. Trained teams, significantly improving service delivery through expert handling of inbound and outbound calls. Very knowledgeable in Excel for data analysis, ensuring operational efficiency. Achieved notable customer loyalty by swiftly resolving issues, demonstrating exceptional problem-solving and communication skills.
Overview
44
44
years of professional experience
Work History
Customer Service Representative Manager
Combined Express Inc.
3685 Marshall Lane Bensalem, PA 19020
10.1988 - Current
- Handled the day to day functions within the customer service department.
- Proficient in Excel spreadsheets and storage reports.
- EDI transmission
- Provide support to customer service and dispatch.
- Data entry.
- Establish strong relationship with customers when quickly resolving difficult situations.
- Handle all inbound claims proficiently with customers and insurance companies when necessary.
Head Cashier
Rickel Home Center
Route 130 Edgewater Park, NJ
06.1980 - 10.1988
- Maintained a clean and organized work area, contributing to a pleasant shopping experience for customers.
- Trained all new cashiers hired.
- Helped customers complete purchases and locate items.
- Handled customer issues proficiently resulting in resolutions.
- Scheduled all cashier hours of work weekly.
- Conducted regular audits of register tills for accuracy in daily cash counts minimizing discrepancies.
Education
High School Diploma -
Delran High School
Delran, NJ06.1982
Skills
- Customer satisfaction measurement
- Complaint handling
- Handling inbound and outbound call
Timeline
Customer Service Representative Manager
Combined Express Inc.
10.1988 - Current
Head Cashier
Rickel Home Center
06.1980 - 10.1988
High School Diploma -
Delran High School