Kelly Ann King
Las Vegas,Nevada
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
40
40
years of professional experience
Work History
Customer Service Representative Manager
Terrible Herbst
2009.03 - Current
- Responsibilities: Cashier, Customer service Representative, Stocking cash handling deposits
- Developed and implemented customer service policies and procedures.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
Merchandiser
Crossmark Merchandise
2008.05 - 2009.03
- Responsibilities: Merchandising, Reset/ Remodeled for several merchants
Supervisor
Rite Aid
2006.10 - 2008.05
- Responsibilities: Shift supervisor, Cashier
Electronics Supervisor
Walmart
2005.09 - 2006.09
- Responsibilities: Electronics supervisor, Cashier
Massage Therapist
School of Nevada of massage therapy
2004.09 - 2005.09
- Responsibilities: Massage patients, working from home, scheduling appointments with clients
Manager
Albertsons
1984.06 - 2002.12
- Responsibilities: Cashier, Cart Pusher, Clerk
Education
Massage Therapist Certification -
School of Nevada of massage therapy
06.2004
General Education -
UNLV
06.1989
High school diploma -
Bishop Gorman High school
06.1986
Skills
- Communication
- Experience with Cash register/ Money Handling
- Reliable
- Coordinating tasks
- Working well in team setting
- Strong ability to make decisions and solve problems
- Responsible
- Able to complete assigned tasks quickly in organized fashion
- Excellent Customer Service
- Management
- Advanced Organizational Skills
- Outgoing and Friendly
- Complaint Handling
- Customer satisfaction measurement
References
- Dovie Henderson, 702-773-9591, Friend
- Roosevelt Washington, 702.525.8102, Operations
- John Payne, 702.301.5867, Security
Timeline
Customer Service Representative Manager
Terrible Herbst
2009.03 - Current
Merchandiser
Crossmark Merchandise
2008.05 - 2009.03
Supervisor
Rite Aid
2006.10 - 2008.05
Electronics Supervisor
Walmart
2005.09 - 2006.09
Massage Therapist
School of Nevada of massage therapy
2004.09 - 2005.09
Manager
Albertsons
1984.06 - 2002.12
Massage Therapist Certification -
School of Nevada of massage therapy
General Education -
UNLV
High school diploma -
Bishop Gorman High school