Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michealle Pierre

Miami,FL

Summary

  • Dependable in servicing successful fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
  • Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
  • Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

4
4
years of professional experience

Work History

Server

Red Lobster Restaurant
01.2021 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supported needs of 20- person wait staff who attended to specific needs of countless customers daily to align with our restaurant's social relevancy and intentionality.

Take-Out Specialist

Red Lobster Restaurant
01.2021 - 01.2023
  • Skilled at working independently and collaboratively in team environment.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.

Hostess

Red Lobster Restaurant
01.2021 - 05.2022
    • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
    • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
    • Answered customer questions about hours, seating, and menu information.
    • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
    • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
    • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
    • Monitored seating area and checked restrooms regularly to keep spotless.
    • Cultivated positive guest relations by managing information and orchestrating speedy seating.
    • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Cashier Manager

Davidson's Barbecue
02.2021 - 01.2022
    • Resolved customer complaints quickly to maintain customer satisfaction.
    • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
    • Quickly and accurately counted drawers at start and end of each shift.
    • Built positive relationships with customers to increase repeat business.
    • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Concierge

Clutch Couture
04.2020 - 01.2021
    • Offered friendly and efficient service to customers, handled challenging situations with ease.
    • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
    • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
    • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
    • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
    • Developed and implemented guest service policies and procedures to drive loyalty and referrals.

Education

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.2023

Skills

  • Train Employees
  • Check Payment Processing
  • Dining Customer Service
  • Pos Operation
  • Critical Thinking

Languages

Haitian, Creole
Professional Working

Timeline

Cashier Manager

Davidson's Barbecue
02.2021 - 01.2022

Server

Red Lobster Restaurant
01.2021 - 10.2023

Take-Out Specialist

Red Lobster Restaurant
01.2021 - 01.2023

Hostess

Red Lobster Restaurant
01.2021 - 05.2022

Concierge

Clutch Couture
04.2020 - 01.2021

High School Diploma -

North Miami Beach High School

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Michealle Pierre