Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michel Davis

Red Oak,TX

Summary

Dynamic Associate with extensive customer service experience, specializing in returns and refunds while adept at resolving complaints efficiently. Proven ability to manage time effectively and multitask in fast-paced environments. Committed to fostering a positive atmosphere that prioritizes customer satisfaction and team collaboration.

Overview

8
8
years of professional experience

Work History

Amazon Associate

Amazon
Dallas, TX
11.2021 - Current
  • Provided customer service support for inquiries, complaints, and returns.
  • Organized warehouse space for efficient storage of goods.
  • Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
  • Unpacked boxes and checked contents against invoices or other documents.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.

Environmental Technician

Ut Southwestern Medical Center
Dallas, TX
02.2019 - 10.2021
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Assisted in developing and implementing a comprehensive training program for new Environmental Services staff.
  • Implemented safety protocols in accordance with OSHA regulations, ensuring compliance with all applicable laws and regulations.
  • Trained team members in proper cleaning and sanitizing procedures.

Dental Assistant

Wow Dental
Dallas, TX
01.2017 - 12.2018
  • Educated patients on proper oral hygiene techniques and habits.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Ordered supplies necessary for daily operations of the practice.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Educated patients on treatment procedures and post-procedure home care.

Education

Crossroads Academy
DeSoto, TX
06-2019

Skills

  • Customer interaction
  • Service assistance
  • Triaging
  • Team building
  • Professionalism
  • Problem-solving aptitude
  • Telephone Etiquette
  • Time management abilities
  • Customer Retention
  • Order Fulfillment

Accomplishments

leraning ambassador

Timeline

Amazon Associate

Amazon
11.2021 - Current

Environmental Technician

Ut Southwestern Medical Center
02.2019 - 10.2021

Dental Assistant

Wow Dental
01.2017 - 12.2018

Crossroads Academy

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Michel Davis