Michel Haase
Lee's Summit,MO
Summary
Accomplished professional with expertise in office administration and customer service, honed at Novus Hospice. Enhanced operational efficiency by 15% through streamlined procedures. Proficient in data entry and Microsoft Word, fostering effective communication and client relations. Demonstrated ability to manage sensitive information and improve service delivery through strategic scheduling and organizational skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Novus Hospice
Blue Springs, MO
12.2025 - Current
- Coordinated scheduling and organization of patient appointments to enhance service delivery.
- Assisted in keeping accurate patient records utilizing electronic health record systems.
- Communicated clearly with healthcare professionals, patients, and families to facilitate smooth operations.
- Supported daily administrative tasks to improve office efficiency and workflow.
- Operated a multi-line phone system, directing calls, delivering messages to staff, and welcoming visitors.
- Protected confidentiality of sensitive information by following strict privacy protocols and using secure filing systems.
- Performed thorough audits to evaluate adherence to internal policies and regulatory requirements.
- Compiled detailed audit reports summarizing findings and providing actionable recommendations to management.
- Evaluated data trends to pinpoint areas for process enhancement and reporting efficiency.
Preschool Teacher
BLS
Blue Springs, MO
02.2025 - 10.2025
- Assisted in creating lesson plans that foster early childhood development and support learning outcomes.
- Supported group activities that promote social skills and teamwork among preschoolers.
- Monitored and evaluated children's progress, adjusting instructional methods to accommodate varied learning needs.
- Collaborated with parents to discuss children's development and effectively address concerns.
- Applied classroom management strategies to encourage a safe and positive learning atmosphere.
Office Assistant/ Emergency Care Giver
Assisting Hands
Lee's Summit, MO
04.2024 - 11.2024
- Coordinated schedules and set appointments for clients and staff.
- Helped maintain accurate records and documentation for service delivery.
- Simplified office processes to improve efficiency and decrease response times.
- Provided customer support by handling inquiries and resolving issues quickly.
- Assisted clients with daily living activities to improve comfort and quality of life.
- Administered medications and consistently monitored health conditions.
- Collaborated with healthcare professionals to create personalized care plans.
Office Coordinator
Serc Physical Therapy
Blue Springs, MO
04.2023 - 03.2024
- Organized patient scheduling to support smooth appointment transitions and optimal resource use.
- Controlled office supply inventory, achieving cost reduction through skillful vendor negotiations.
- Aided communication between clinical staff and patients to boost service delivery and satisfaction.
- Implemented streamlined office procedures, enhancing operational efficiency by 15%.
- Contributed to training new staff on administrative protocols and software systems for compliance.
- Handled electronic health records maintenance to preserve accuracy and data privacy.
Assistnat Manager
Claire's Boutique
Independence, MO
11.2018 - 04.2023
- Managed daily store operations while upholding company policies and standards.
- Assisted in training and mentoring staff on customer service techniques and product information.
- Reviewed sales trends to identify promotional strategies that engage customers.
- Executed inventory management processes that minimized stock discrepancies and increased accuracy.
- Supported visual merchandising efforts by aligning displays with brand standards to draw in customers.
- Facilitated team meetings aimed at improving performance and operational efficiency.
- Addressed customer inquiries and complaints to create positive shopping experiences for patrons.
- Created training materials for new employees to streamline onboarding and boost team performance.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MO12.2017
Skills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Time management
Microsoft Word
File organization
Customer and client relations
Computer proficiency
Filing
Timeline
Administrative Assistant
Novus Hospice
12.2025 - Current
Preschool Teacher
BLS
02.2025 - 10.2025
Office Assistant/ Emergency Care Giver
Assisting Hands
04.2024 - 11.2024
Office Coordinator
Serc Physical Therapy
04.2023 - 03.2024
Assistnat Manager
Claire's Boutique
11.2018 - 04.2023
High School Diploma -
Blue Springs High School