Michel Mansourati
Simi Valley,CA
Summary
Seasoned automotive sales professional with 15 years of experience in retail management and the automotive industry. Demonstrated expertise in driving sales growth, optimizing product placement, and enhancing customer relationships. Proven ability to understand customer needs, negotiate terms, and present tailored solutions that align with clients' lifestyles and budgets. Adept at leveraging extensive industry knowledge and interpersonal skills to exceed sales targets and contribute to dealership success. Passionate about delivering exceptional customer service and contributing to the growth and success of automotive operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Logistics & Client Relations Manager
NOOMI Transportation LLC
02.2023 - 06.2024
- Managed the expansion of the fleet from 5 to 30 vehicles, including personally negotiating the purchase and lease agreements for the expanded fleet, significantly increasing the company's operational capacity
- Implemented efficient route planning and fleet management strategies, resolving logistical challenges and enhancing operational performance, resulting in a 25% increase in on-time deliveries
- Enhanced revenue by 20% through streamlined scheduling and optimized travel efficiency
- Developed and maintained strategic relationships with federal agencies, contributing to a 30% growth in business and securing multiple new contracts.
Account Executive
TLA Bancorp
07.2021 - 09.2022
- Conducted high-volume cold calling, averaging 300 calls daily, to identify and qualify wholesale lending opportunities within the mortgage market
- Prospected and closed 45 new deals, with a 67% success rate, significantly increasing loan origination volume by 15%
- Built and nurtured strategic relationships with mortgage brokers and real estate professionals, driving a 20% increase in deal flow and referral business
- Designed and executed targeted email marketing campaigns, resulting in a 10% improvement in lead generation and deal conversion rates.
National Account Manager
JLE Enterprises
01.2020
- Strengthened relationships with manufacturers and wholesalers, leading to a 15% increase in market share and profitability
- Coordinated shipping logistics and inventory management, aligning sales strategies with market trends and customer needs, resulting in a 12% reduction in logistics costs
- Managed cross-functional teams to meet manufacturers' and retailers' goals within budget constraints, optimizing operations and reducing costs by 10%.
Retail Store General Manager
The Cigar Factory Lounge
03.2014 - 12.2020
- Managed daily store operations, including sales, staff scheduling, and payroll, ensuring efficient and effective performance, leading to a 20% increase in sales
- Enhanced customer satisfaction by optimizing product placement, managing inventory, and resolving conflicts, resulting in a 15% improvement in customer feedback ratings
- Organized promotional events that boosted sales by 25% and created a customer-focused environment
- Reconciled cash register and POS system daily with bank deposits, maintaining financial accuracy and reducing discrepancies by 10%.
Store Manager
The Cigar Warehouse
01.2013
- Led a team of sales associates through a store remodel, maintaining sales performance and customer satisfaction during the transition
- Developed and implemented sales strategies that increased monthly revenue by 15%
- Ensured compliance with safety and operational standards, reducing shrinkage by 10% through effective loss prevention measures.
Showroom Manager
Nissan Dealership
01.2009 - 01.2012
- Assisted customers in selecting vehicles, resulting in a 20% increase in sales conversions
- Conducted in-depth needs assessments to match customers with the right vehicles based on lifestyle, budget, and preferences
- Provided product demonstrations and facilitated test drives, enhancing the overall customer experience and leading to higher satisfaction rates
- Negotiated sales terms, including pricing and financing options, which contributed to closing high-value deals
- Maintained and updated vehicle inventory, ensuring accurate pricing and information, contributing to a 15% improvement in inventory turnover.
Education
Bachelor's Degree - Business, Finance, & Accounting
California State University
Northridge, CA05.2009
Coursework - Business, Finance, & Accounting
Pasadena City College
South Pasadena, CA05.2007
Skills
- Customer Relationship Management
- Product Knowledge
- Cold-calling
- Social media proficiency
- Client Retention Strategies
- Sales Strategy
- Communication & Negotiation
- Client Relations
- Sales strategy development
- Hospitality & Customer Service
- Adaptability
- Team Collaboration
Certification
White Belt Six Sigma, 2024
Languages
Arabic
Native or Bilingual
Timeline
Logistics & Client Relations Manager
NOOMI Transportation LLC
02.2023 - 06.2024
Account Executive
TLA Bancorp
07.2021 - 09.2022
National Account Manager
JLE Enterprises
01.2020
Retail Store General Manager
The Cigar Factory Lounge
03.2014 - 12.2020
Store Manager
The Cigar Warehouse
01.2013
Showroom Manager
Nissan Dealership
01.2009 - 01.2012
Bachelor's Degree - Business, Finance, & Accounting
California State University
Coursework - Business, Finance, & Accounting
Pasadena City College
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