MICHEL MANSOURATI
Secaucus
Summary
Results-driven retail manager with over 15 years of experience leading store operations, team management, and sales growth. Proven track record in meeting sales targets and optimizing store performance while ensuring exceptional customer service and team development. Adept at analyzing key performance indicators (KPIs), managing store operations, and executing business strategies. Strong leadership in talent development, conflict resolution, and operational excellence. Passionate about fostering a positive team environment and delivering the best customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Sales Consultant
Land Rover Thousand Oaks
09.2024 - 12.2024
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Identified prospects through cold calling, social media and self-sourcing.
- Consistently exceeded sales targets by leveraging deep product knowledge, persuasive negotiation skills, and a keen understanding of luxury automotive trends to drive high-value transactions.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Logistics & Client Relations Manager
Noomi Transportation LLC
02.2023 - 06.2024
- Managed fleet expansion from 5 to 30 vehicles, enhancing operational capacity by negotiating agreements and implementing route strategies
- Improved on-time deliveries by 25% through streamlined planning, leading to a 20% revenue increase
- Built strategic relationships that led to business growth and secured contracts with federal agencies.
- Managed client accounts for increased satisfaction and retention.
Account Executive
TLA Bancorp
07.2021 - 09.2022
- Conducted high-volume cold calling (250 calls daily) to identify and qualify wholesale lending opportunities
- Prospected and closed 45 new deals, achieving a 67% closure rate and increasing loan origination volume
- Built and nurtured relationships with mortgage brokers and real estate professionals, driving increased deal flow and referrals
- Executed targeted email marketing campaigns, improving lead generation and deal conversion rates by 10%.
National Account Manager
JLE Enterprises
01.2020 - 07.2021
- Prospected new business by contacting manufacturers to secure contracts for their excess inventory
- Identified new secondary markets for products through research and cold calling
- Coordinated logistics efficiently for product delivery, optimizing the supply chain and ensuring timely distribution.
Retail Store General Manager
The Cigar Factory Lounge
03.2014 - 12.2020
- Directed daily operations, including staff scheduling, payroll, and sales, achieving a 20% consistent annual sales increase
- Optimized product placement and improved customer satisfaction, resulting in a 15% boost in positive customer feedback
- Organized successful promotional events, driving a 25% increase in sales
- Ensured accurate daily cash handling and bank deposits, reducing discrepancies by 10%.
Store Manager
The Cigar Warehouse
01.2013 - 03.2014
- Led a store remodel, maintaining customer satisfaction and sales performance during the transition
- Increased monthly revenue by 15% through strategic sales initiatives and effective team leadership
- Managed inventory forecasting and restocking to ensure optimal levels and efficient turnover.
Showroom Sales Manager
Nissan Dealership
01.2010 - 08.2012
- Supervised showroom operations and staff to achieve quarterly sales targets and enhance customer experience
- Negotiated vehicle sales and financing options, successfully closing numerous deals
- Coordinated vehicle purchases, ensuring smooth pricing, customs, and logistics processes.
Auto Sales Associate
Nissan Dealership
01.2009 - 01.2010
- Assisted customers in selecting vehicles by conducting needs assessments and providing detailed information on features and benefits
- Facilitated test drives and addressed customer queries, enhancing overall customer experience and boosting sales conversions.
Education
No Degree - Business, Finance, & Accounting
California State University - Northridge
05.2009
AA in Business Administration - Business, Finance, & Accounting
Pasadena City College
05.2007
Skills
- Sales & Profit Analysis
- Talent Development & Team Leadership
- Store Operations & Scheduling
- Inventory Management & Restocking
- Cash Handling & POS Reconciliation
- Excellent Communication & Negotiation Skills
- Customer-Centric Leadership
- Conflict Resolution & Problem Solving
- Collaborative Teamwork
- Performance Management & Coaching
Certification
White Belt Six Sigma, In Progress, 2024
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Sales Consultant
Land Rover Thousand Oaks
09.2024 - 12.2024
Logistics & Client Relations Manager
Noomi Transportation LLC
02.2023 - 06.2024
Account Executive
TLA Bancorp
07.2021 - 09.2022
National Account Manager
JLE Enterprises
01.2020 - 07.2021
Retail Store General Manager
The Cigar Factory Lounge
03.2014 - 12.2020
Store Manager
The Cigar Warehouse
01.2013 - 03.2014
Showroom Sales Manager
Nissan Dealership
01.2010 - 08.2012
Auto Sales Associate
Nissan Dealership
01.2009 - 01.2010
No Degree - Business, Finance, & Accounting
California State University - Northridge
AA in Business Administration - Business, Finance, & Accounting
Pasadena City College
White Belt Six Sigma, In Progress, 2024
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