Michel Morales
Las Vegas,NV
Summary
Coordinated ground handling for 50+ flights daily, maintaining a 99% on-time departure rate.
Reduced baggage mishandling incidents by 40% through implementation of new tracking procedures.
Led a team of 8 in turnaround operations, achieving consistent 30-minute turnarounds on high-traffic routes.
Recognized as “Employee of the Month” for outstanding safety compliance and teamwork
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Spirit Airlines Inc.
Las Vegas
06.2025 - 05.2026
- Primary point of contact:Serve as the main link between the Flight Dispatch Officer and the ground crew for flight departure matters.
- Paperwork and compliance:Handle, review, and validate all departure-related paperwork, such as the Aircraft Load Sheet (ALS).
- Flight readiness:Oversee critical pre-departure activities, including the distribution of fuel slips, confirming catering, and verifying baggage and guest counts.
- Delay management:Monitor departure timelines, accurately code delays, and escalate issues to the Flight Dispatch Officer if necessary.
- Coordination:Work with other departments like ground crew, gate agents, and pilots to ensure smooth operations.
- Troubleshooting:Identify and help resolve issues that could affect the departure timeline
Customer Service Supervisor
Unifi
Reno
02.2022 - 06.2025
- Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
- GSC and CRO
- TTT. Trainer to train.
Security Supervisor
Master Lightning Security Solutions
Reno
09.2019 - 02.2022
- Supervise security personnel and coordinate daily operations to ensure compliance with protocols.
- Conduct regular site inspections to identify vulnerabilities and enhance safety measures.
- Develop and implement training programs for staff on emergency response and security procedures.
- Collaborate with law enforcement agencies to address security issues and improve community relations.
Education
GED -
Colegio Juana De Asbaje
Michoacán, México 06.2014
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Project scheduling
- Training management
- Customer relations
- Staff supervision
- Team Training
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator
Spirit Airlines Inc.
06.2025 - 05.2026
Customer Service Supervisor
Unifi
02.2022 - 06.2025
Security Supervisor
Master Lightning Security Solutions
09.2019 - 02.2022
GED -
Colegio Juana De Asbaje