Michel Sioui

• Eased passengers back into flying post pandemic with careful attention. Improved initial food setup by developing a system of prepping for the following morning. Tended stock and improved availability of items for separate clubs by maintaining an inventory of extra items in most departments. Aided with the production of coffee drinks for individual guests. Set up and maintained specialty areas, i.e. hot chocolate station, cereal station. Maintained proper food temperatures in both preparation and service, along with proper handling.

Enhanced customer satisfaction by providing exceptional service and food knowledge. Identified high traffic areas and reconfigured the setups to provide ease of use for Delta guests

• Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Researched latest design trends, colors, and vendor products for use in new pieces.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
• Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
• Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.

• Delivered smooth training execution by coordinating site selection,, event management, and follow-up.
• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Ensured timely communication across all levels – internal teams, vendors, venue staff, and clients – to keep everyone informed and aligned on event progress and any arising issues.
• Developed creative event concepts for memorable attendee experiences and improved brand recognition.
• Maximized venue utilization by overseeing efficient space allocation during multi-room or multi-day events.
• Resolved conflicts promptly with diplomacy, maintaining harmonious relationships among stakeholders.