Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michel Sloan

Prairieville,LA

Summary

Tire Center Supervisor skilled with conflict resolution and dealing with customer complaints and concerns. Provided discounts and sales to new and returning customers. Built employee schedules and worked with employees to deliver fair treatment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tire Center Supervisor

Costco Wholesale Corp
04.2020 - 08.2023
  • Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
  • Assisted customers with finding best tires for driving needs and specific vehicles.
  • Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
  • Monitored stock levels and equipment condition, ordering new stock and equipment.
  • Assisted with workload during times of higher volume or short staffing.
  • Installed, rotated and balanced tires for automobiles and commercial light trucks.
  • Observed day-to-day operations for streamlining and cost-cutting opportunities without negatively affecting employees or customers.
  • Reported any process and equipment problems to maintenance staff to schedule repairs, notifying other personnel as required.
  • Fielded complaints and concerns from customers and fairly investigated inquiries.
  • Led and assigned regular training for employees to include safety training, equipment training and job-specific training.
  • Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
  • Controlled inventory of tire installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of tire bay equipment.
  • Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.

Meat Wrapper

Costco Wholesale Corp
01.2019 - 03.2020
  • Weighed, wrapped and labeled meat products for sale to grocery customers.
  • Replenished cases through shifts to maintain consistent sales.
  • Assisted customers with selecting types and cuts of meat by answering questions and offering recommendations.
  • Kept shelves and display cases organized, products fronted and expired items removed.

Cashier Assistant

Costco Wholesale Corp
10.2018 - 01.2019
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Packed customer orders into boxes and bags, transferring to shopping cart.

Pet Care Associate

Camp Bow Wow
01.2017 - 04.2017
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.

Customer Service Associate

Walgreens
01.2014 - 01.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Dutchtown High School
Geismar, LA
05.2016

Skills

  • Service Scheduling
  • Merchandise Quality Assurance
  • Analyzing Profitability
  • Customer Satisfaction
  • Customer Needs Assessments
  • Advising and Coaching
  • Profit and Loss
  • Efficient Service
  • Computer Proficiency
  • Disciplined Leadership

Certification

  • Tire Center Industry (TIA) certfified
  • Costco Leadership 101 course

Timeline

Tire Center Supervisor

Costco Wholesale Corp
04.2020 - 08.2023

Meat Wrapper

Costco Wholesale Corp
01.2019 - 03.2020

Cashier Assistant

Costco Wholesale Corp
10.2018 - 01.2019

Pet Care Associate

Camp Bow Wow
01.2017 - 04.2017

Customer Service Associate

Walgreens
01.2014 - 01.2017

High School Diploma -

Dutchtown High School

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Michel Sloan