Michela Pedrali
Leander,TX
Summary
Aspiring Diagnostic Medical Sonographer with a passion for patient care and a strong interest in diagnostic imaging technology. Seeking admission to The College of Health Care Professions to gain the knowledge and hands-on experience necessary for a successful career in sonography.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
07.2023 - Current
- Improve patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments
- Ensure HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents
- Conduct accurate insurance verification and pre-authorization
- Adapt quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks
- Provide exceptional customer service, resolving patient complaints promptly and professionally
- Keep waiting areas clean and organized, creating a welcoming environment for patients during their visit
Beauty Advisor
Ulta Beauty
04.2021 - Current
- Greet and offer assistance to each guest that enters the store
- Assist in visual merchandising, making product displays more attractive and shopper-friendly
- Increase sales revenue by effectively upselling and cross-selling beauty items based on client needs
- Courteously handle sales, refunds and exchanges
- Promote the Ulta Beauty loyalty rewards and credit card programs
- Actively promote store events and promotions to encourage customer participation and drive sales growth
- Listen to customer needs and desires to identify and recommend products
- Conduct regular cleaning duties to maintain a hygienic workspace compliant with industry standards
Guest Service Associate
European Wax Center
04.2023 - 07.2023
- Greeted guests upon arrival by providing a warm welcome
- Managed check-in and check-out procedures for guests
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift
- Assisted guests with booking service reservations, resulting in higher occupancy rates
- Managed the flow of guests in and out of the center and assisted with questions as needed
- Educated guests on services and current in-center promotions
- Maintained a clean and welcoming lobby area to create a positive first impression for guests
Lead Cashier
Ulta Beauty
09.2022 - 04.2023
- Trained and mentored new team members on POS system operation, customer service strategies, and sales goals
- Processed refunds and exchanges in accordance with company policy
- Handled cash with high accuracy and took care to check bills for fraud
- Helped customers complete purchases, locate items, and join reward programs
- Contributed to team success by consistently meeting or exceeding sales targets set by management
- Collaborated with management to develop strategies for improving overall store performance and profitability
Social Media Marketing Assistant
FitnessSocial Studio
05.2022 - 08.2022
- Boosted brand awareness by creating and managing engaging social media content
- Strategized and developed video content for client's social media platforms
- Analyzed data to optimize strategies for improved reach and engagement on various platforms
- Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results
Sales Associate
Forever 21
09.2018 - 04.2021
- Operated the cash registers regularly; handling sales, refunds and exchanges in accordance with store policy
- Engaged in friendly conversation with customers to better uncover individual needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Contributed to a positive shopping environment by maintaining organized and welcoming store appearance
- Unboxed and organized shipments
- Prepared merchandise for sales floor by pricing or tagging
Education
B.S. - Business Administration, Option in Marketing
CALIFORNIA STATE UNIVERSITY, FRESNO
Fresno, CA05.2022
Skills
- Microsoft Suites
- MAC OS
- Multitasking and Organization
- Self-Starter
- Problem-Solving
- Active Listening
- Interpersonal skills
- Conflict Resolution
- Attention to Detail
- Customer Service
- Healthcare Systems Knowledge
- Medical Services Administration
- Insurance Verifications and Authorizations
- HIPAA Compliance
- Medical Terminology
- Patient Registration
References
Available upon request
Timeline
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation
07.2023 - Current
Guest Service Associate
European Wax Center
04.2023 - 07.2023
Lead Cashier
Ulta Beauty
09.2022 - 04.2023
Social Media Marketing Assistant
FitnessSocial Studio
05.2022 - 08.2022
Beauty Advisor
Ulta Beauty
04.2021 - Current
Sales Associate
Forever 21
09.2018 - 04.2021
B.S. - Business Administration, Option in Marketing
CALIFORNIA STATE UNIVERSITY, FRESNO
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