MONICA BAGWELL
Sherman,IL
Summary
Experienced and dedicated professional with a strong work ethic seeking a position in a facility. Committed to personal and professional growth, I bring valuable skills as a Patient Access Specialist to enhance workplace operations.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Springfield Clinic
Springfield, IL
09.2023 - Current
- Established strong working relationships with physicians, nurses, and other healthcare staff to facilitate patient care needs
- Handled patient access services efficiently with high-level customer service and communication.
- Supported patients in understanding insurance and payment options during registration.
- Utilized advanced computer skills to navigate multiple electronic health record systems with accuracy and efficiency
- Displayed a calm demeanor in interactions with difficult customers.
- Assisted in the completion of various administrative tasks such as filing, scanning, faxing documents
- Developed proficiency in medical terminology and insurance verification processes to ensure accurate data entry
- Displayed strong problem solving capabilities while troubleshooting issues regarding patient accounts and insurance claims
- Provided excellent customer service to patients and their families
- Verified charts to ensure accuracy before patient appointments.
Receptionist
Orgain Building Supply
Clarksville
04.2021 - 03.2022
- Welcomed customers with warmth and sincerity while managing inquiries.
Assistant Teacher
The Giving Tree Childcare Center
Clarksville
12.2014 - 03.2016
- Assisted any teacher in need of extra classroom attention, took care of children (ages ranging from infancy to 6-year-olds), aided in keeping children on task, aided with any task the teacher needed completed, cleaned classrooms in afternoons
Loan Partner
NFM Lending
Clarksville
10.2020 - 03.2021
- Served as main contact for client and agent updates while processing credit through Credit Plus.
Customer Service Specialist
Service Experts HVAC
Nashville
07.2019 - 04.2020
- Performed data entry for customer information, managed client records, set up client appointments, provided policy and service information, assisted customers with a warm and professional attitude, answered general questions, resolved customer information and complaints
Service Associate
Clarksville Country Club
Clarksville
07.2018 - 01.2019
- Service associate- waiting tables in a slow or fast-paced environment
- Making sure the guests are happy and get everything they need
- Banquets- setting/ resetting for weddings birthdays bridal showers etc
Education
Diploma -
Clarksville High School
Clarksville, TN05.2015
Skills
- MICROSOFT OUTLOOK
- ORGANIZATIONAL SKILLS
- OUTLOOK
- Customer Service
- Customer Care
- CSR
- Call Center
- Customer Support
- Cheerleading
- Gymnastics
- Documentation review
- Microsoft Suites
- Communication Skills
- Leadership
- Credit plus
- Encompass
Accomplishments
- Varsity Cheerleader, Clarksville High School, Clarksville, TN
Timeline
Patient Access Specialist
Springfield Clinic
09.2023 - Current
Receptionist
Orgain Building Supply
04.2021 - 03.2022
Loan Partner
NFM Lending
10.2020 - 03.2021
Customer Service Specialist
Service Experts HVAC
07.2019 - 04.2020
Service Associate
Clarksville Country Club
07.2018 - 01.2019
Assistant Teacher
The Giving Tree Childcare Center
12.2014 - 03.2016
Diploma -
Clarksville High School