Ruben Gonzalez
Pompano Beach,FL
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with a high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
University of Miami Sylvester Cancer Institute
Deerfield Beach, US
08.2023 - Current
- Check in patients
- Check out patients
- Schedule appointments for physicians, radiology, labs, etc..
- Collect copays and estimates
- Answer phone calls
- Collect past due balances
- Help financially clear appointments
- Employee of the Quarter
- 2nd throughout the entire company for fiscal year 2024 quarter 3 for check-outs/scheduling
- 3rd in previous balance collections through the entire company for fiscal year 2024 quarter 3
Patient Access Representative
University of Miami Sylvester Cancer Institute
Deerfield Beach, US
03.2022 - Current
- Check in patients
- Check out patients
- Schedule appointments for physicians, radiology, labs, etc..
- Collect copays and estimates
- Answer phone calls
- Collect past due balances
- Help financially clear appointments
- Employee of the Quarter
Digital Associate
Walmart
Coral Springs, US
05.2021 - 03.2022
- Customer service, organizing areas, getting orders together, dispensing orders.
Warehouse Manager
Pegasis Investment Group
Pompano Beach, US
03.2015 - 03.2020
- Shipping and receiving
- Customer service via email and phone (complaints, compliments, concerns or questions)
- Collect delinquent accounts
- Send and collect invoices
Store Manager
Salad Pita Cafe
Coral Springs, US
05.2012 - 02.2015
- Delivered exceptional customer service to enhance shopping experience
- Managed register counts and facilitated deposits
- Prepared food items ensuring compliance with safety standards
- Working with vendors
- Opening and closing the store
Assistant General Manager (AGM)
Five Guys Burger and Fries
Pompano Beach, US
02.2009 - 03.2012
- Provided customer service by assisting with inquiries and resolving issues to enhance customer satisfaction
- Handled cash transactions to ensure accurate sales processing and maintain financial integrity
- Submitting payroll
- Opening and closing the store
- Conducted inventory checks to maintain accurate stock levels
- Executed food preparation tasks to ensure timely meal service and uphold quality standards
Education
Medical Billing & Coding -
University of Phoenix-Online Campus
11-2021
High school diploma or GED -
Some College (No Degree) - Nursing
Broward College
Fort Lauderdale, FL06-2026
Skills
- Medical Records
- HIPAA
- Medical terminology
- EMR systems
- EHR systems
- Medical scheduling
- Epic
- Medical office experience
- Front desk
- Medical receptionist
- Patient service
- Documentation review
- Data entry
- Microsoft Word
- Microsoft Outlook
- Time management
- Organizational skills
- Office management
- Office experience
- Cash Handling
- Customer service
- Phone etiquette
- Microsoft Outlook
Certification
Medical Records, Completed, 11/01/21
Timeline
Patient Access Specialist
University of Miami Sylvester Cancer Institute
08.2023 - Current
Patient Access Representative
University of Miami Sylvester Cancer Institute
03.2022 - Current
Digital Associate
Walmart
05.2021 - 03.2022
Warehouse Manager
Pegasis Investment Group
03.2015 - 03.2020
Store Manager
Salad Pita Cafe
05.2012 - 02.2015
Assistant General Manager (AGM)
Five Guys Burger and Fries
02.2009 - 03.2012
Medical Billing & Coding -
University of Phoenix-Online Campus
High school diploma or GED -
Some College (No Degree) - Nursing
Broward College