Michela Rego
Lihue,HI
Summary
Driven professional with strong team coordination and operational efficiency skills. Proven ability to enhance guest satisfaction and implement effective procedures to streamline operations.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator
Sprouts
Las Vegas, NV
09.2023 - 09.2024
- Assisted in onboarding new staff, providing training on operational procedures and company policies.
- Responsible for closing books and final safe drop from previous day
Assistant Housekeeping Manager
Manchester Grand Hyatt San Diego
San Diego, CA
08.2020 - 08.2022
- Supervised daily operations of housekeeping staff to ensure quality standards and guest satisfaction.
- Implemented cleaning protocols in compliance with health and safety regulations.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Created a weekly schedule for 200+ employees
Assistant Food and Beverage Manager
Manchester Grand Hyatt San Diego
San Diego, CA
03.2017 - 08.2020
- Assisted in managing daily operations of multiple food and beverage outlets.
- Coordinated staff schedules and training programs to enhance service quality and team performance.
- Developed and implemented inventory control procedures to optimize stock levels and reduce waste.
- Monitored guest satisfaction through feedback mechanisms, addressing concerns promptly to improve experiences.
Food Runner/Expeditor
Tiki's Grill & Bar
Honolulu, HI
07.2008 - 08.2016
- Delivered food promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to maintain efficient service flow.
- Assisted in training new food runners on proper serving techniques and restaurant protocols.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
Associate of Science - Dental Assisting
Heald College
Honolulu, HI10-2014
High School Diploma -
Kamehameha High School
Honolulu, HI05-2007
Timeline
Administrative Coordinator
Sprouts
09.2023 - 09.2024
Assistant Housekeeping Manager
Manchester Grand Hyatt San Diego
08.2020 - 08.2022
Assistant Food and Beverage Manager
Manchester Grand Hyatt San Diego
03.2017 - 08.2020
Food Runner/Expeditor
Tiki's Grill & Bar
07.2008 - 08.2016
Associate of Science - Dental Assisting
Heald College
High School Diploma -
Kamehameha High School