Michele Akinjobi
Conway,SC
Summary
Determined student with Customer Service knowledge and drive to succeed. Offers skills in written and verbal communication, multitasking, and event coordination.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
Marshalls & HomeGoods
Mt. Pleasant, SC
11.2018 - Current
- Managed check-out operations and upheld high standards of customer service
- Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
Club Leader
Coastal Carolina University Women's Rugby Team
Conway, SC
05.2022 - 04.2023
- Developed social media marketing strategies to help brand our club and increase traction
- Planned advertising campaigns for online, print and other mediums
- Raised funds by coordinating events
- Created online fundraising campaigns using social media platforms with insightful content designed to highlight organizational objectives and attract givers
Student Assistant
Office of the Provost - CCU
Conway, SC
08.2022 - Current
- Assisted administrative personnel and professors in providing photocopies and filings
- Answered incoming phone calls to address questions or transfer to appropriate staff members
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
Club Vice President
Coastal Carolina University Women's Rugby Team
Conway, SC
04.2023 - Current
- Coordinated and organized monthly meetings with club members.
- Maintained membership records, including contact information and payment status.
- Developed marketing materials to promote the club's activities and events.
- Recruited new members by attending college fairs and other outreach programs.
- Provided leadership for committees in developing projects for the organization.
- Represented the club at various events such as conferences, seminars, workshops.
- Assisted in resolving conflicts between members through mediation or arbitration.
Director of Outreach
Coastal Activities Board
Conway, SC
07.2023 - Current
- Organized student events such as open houses, orientation sessions, study groups, field trips, and guest lectures.
- Processed invoices for payment in accordance with university procedures.
- Responded promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
- Designed promotional materials such as flyers, brochures, banners, posters., for various school programs.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
Cashier
Concessions Aramark
Conway, SC
11.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
Presidential Ambassador
Office of the President - CCU
Conway, SC
08.2023 - Current
- Developed strategies for enhancing public engagement with the President's Office.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Represented the Ambassador in a professional manner at all times.
Education
Bachelor of Hospitality And Tourism -
Coastal Carolina University
Conway, SCSkills
- Administrative and Clerical Support
- Punctual and Dependable
- Organizational and Planning Skills
- Relationship Building
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Creative Problem Solving
- Data Entry
- Customer Service
Timeline
Cashier
Concessions Aramark
11.2023 - Current
Presidential Ambassador
Office of the President - CCU
08.2023 - Current
Director of Outreach
Coastal Activities Board
07.2023 - Current
Club Vice President
Coastal Carolina University Women's Rugby Team
04.2023 - Current
Student Assistant
Office of the Provost - CCU
08.2022 - Current
Club Leader
Coastal Carolina University Women's Rugby Team
05.2022 - 04.2023
Customer Experience Coordinator
Marshalls & HomeGoods
11.2018 - Current
Bachelor of Hospitality And Tourism -
Coastal Carolina University