Michele Arnholt
Sellersville,PA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Combines comprehensive knowledge of design principles and home furnishing trends to provide top-tier customer service.
Overview
24
24
years of professional experience
2000
2000
years of post-secondary education
Work History
Home Furnishings Consultant
Raymour & Flanigan Furniture and Mattresses
Montgomeryville, Pennsylvania
09.2002 - Current
- Advised customers on home furnishing selections and design options.
- Assisted clients in building personalized design solutions for their spaces.
- Demonstrated product features and benefits to enhance customer knowledge.
- Provided excellent customer service throughout the purchasing process.
- Resolved customer inquiries and concerns promptly and professionally.
- Discussed financing options, pricing and current promotional offers.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Suggested specific product and options in line with customer goals.
- Upsold customers on protection plans, warranties and coordinating products.
- Resolved customer complaints in a timely manner while ensuring satisfaction was achieved.
- Maintained up-to-date records of all sales transactions as well as customer feedbacks.
- Utilized CRM software to track customer interactions and sales progress.
- Offered financing options to customers, explaining terms and conditions clearly.
- Developed strong relationships with customers to encourage repeat business and referrals.
- Handled customer inquiries and complaints with professionalism and patience.
- Negotiated prices with customers to close sales while maintaining profitability.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA 08.1998 - 12.1999
Quakertown HS
Quakertown, PASkills
- Customer relationship management
- Visual merchandising
- Interior design
- Product knowledge
Timeline
Home Furnishings Consultant
Raymour & Flanigan Furniture and Mattresses
09.2002 - Current
Bloomsburg University of Pennsylvania
08.1998 - 12.1999
Quakertown HS