Michele Avila
Rio Rancho
Summary
Results-driven professional with a track record of scaling educational programs and enhancing community engagement. Expertise in project planning and team collaboration has consistently led to successful outcomes in diverse educational environments. Committed to advancing community-focused initiatives that foster inclusive learning experiences.
Overview
22
22
years of professional experience
Work History
Educational Assistant
Explore Academy
Albuquerque
08.2025 - Current
- Assisted teachers in implementing lesson plans and managing student behavior.
- Facilitated small group discussions that increased student engagement and participation.
- Monitored student progress and provided targeted feedback to support academic growth.
- Utilized technology tools to assist in lesson delivery and student assessments.
- Collaborated with special education staff to support diverse learning needs of students.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Created a positive learning environment by encouraging cooperation among students.
- Implemented differentiated instruction strategies to address diverse learning needs and improve student understanding.
- Assisted children in mastering assignments through personalized instruction.
- Helped students develop study skills such as note taking, time management, and organization techniques.
- Supported classroom activities by preparing instructional materials and resources.
Special Education Paraprofessional
Colinas Del Norte
Rio Rancho
09.2024 - Current
- Participated in professional development sessions to enhance skills in supporting special education populations.
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Collaborated with educators to implement IEP accommodations, including adjusted seating and modified assessments, to support student learning.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Implemented behavior management strategies designed by special education staff members.
- Provided emotional support during crises to help students navigate challenges and maintain focus.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
Educational Assistant
Explore Academy
Albuquerque
08.2023 - 08.2024
- Designed tailored instructional materials for diverse grade levels, supporting individual learning needs.
- Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
- Fostered collaborative learning environment, enhancing student engagement and teamwork.
- Helped students develop study skills such as note taking, time management, and organization techniques.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Tracked student progress and communicated insights to teachers and parents, facilitating targeted support.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Implemented behavior management strategies to ensure a safe learning environment for all students.
- Supervised recess periods to ensure safety of all students on the playground.
Senior Field Manager
Education Travel & Culture
Rio Rancho
01.2014 - 02.2023
- I started with ETC as a local coordinator, and was promoted 3 times in 4 years. My most recent position was as as Senior Field Manager and included the following responsibilities.
- Overseeing students when they arrive and providing support for students and their families.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Mediated conflicts between students and host families and facilitated effective resolutions to disputes.
- Coordinated team activities to strengthen camaraderie and enhance workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved host family inquiries and complaints requiring management-level escalation.
- Prepared assignments and schedules for field team, equipped team with necessary materials and acted as liaison between field, student support, and host families.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled student issues, recruited families and coordinators, mediated disputes, submitted Department of State reports, maintained training for local coordinators, and created and submitted payment reports.
- Contributed to doubling program size during tenure with the company.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Tracked assignment completion to provide weekly metrics to compliance manager.
- Maintained and revised policy procedures for general operation of compliance program.
- Created and managed action plans to mitigate audit discoveries and compliance concerns.
- Engaged in networking and learning opportunities to stay updated on evidence-based practices.
- Drafted speeches to persuade or entertain an audience.
- Built positive relationships with students, parents, colleagues and administrators.
- Monitored student performance and offered feedback to support goal achievement.
- Developed and delivered presentations supporting or speaking on behalf of organizational initiatives.
- Brainstormed about experiences and events to intrigue large or small audiences.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Developed employee orientation and training programs for new hires.
Customer Response Representative
State Farm
El Paso
12.2004 - 12.2006
- Delivered tailored solutions to new and long-standing customers, effectively addressing concerns and enhancing customer satisfaction.
- Resolved product and consumer complaints through clear communication, fostering positive customer relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced clients' understanding of translations by providing relevant contextual information.
Education
Bachelor of Liberal Arts - Psychology
University of New Mexico
Albuquerque, NM07-2026
Took courses in ASL and Advanced math Education. - Math Education
Amarillo College
Amarillo, TX01-2012
Business Management, Sociology
New Mexico State University
01-2003
Skills
- Proven Sales Expertise
- Experience building a program and recruiting
- Strong ties to the community
- Skilled in Technical Applications
- Project Planning
- Effective Team Collaboration
- Process Improvement Management
- Talent Acquisition and Onboarding
- Team Building
- Team Training Initiatives
- Employee Development
- Performance Tracking and Evaluation
- Employee Coaching
- Problem Resolution
- Event Coordination
- Documentation Management
- Effective Verbal Communication
- Strategic Goal Setting
- Strategic Decision Making
- MS Office
- Respectful Client Interaction
- Interpersonal Relations
- Customer Relationship Management
- Operational Strategy
- Student engagement
- Instructional materials development
- Classroom management
- Special education support
- Effective communication
Education
other
Timeline
Educational Assistant
Explore Academy
08.2025 - Current
Special Education Paraprofessional
Colinas Del Norte
09.2024 - Current
Educational Assistant
Explore Academy
08.2023 - 08.2024
Senior Field Manager
Education Travel & Culture
01.2014 - 02.2023
Customer Response Representative
State Farm
12.2004 - 12.2006
Bachelor of Liberal Arts - Psychology
University of New Mexico
Took courses in ASL and Advanced math Education. - Math Education
Amarillo College
Business Management, Sociology
New Mexico State University