Michele Ballour
Columbus
Summary
Dedicated Unit Service Coordinator with expertise in patient coordination and process improvement. Committed to enhancing service delivery efficiency and fostering effective communication within multidisciplinary teams.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Unit Service Coordinator
Ohio Health - Riverside Methodist Hospital
Columbus
01.2022 - Current
- Coordinated patient services and communications among multidisciplinary teams, enhancing collaborative efforts.
- Collaborated with healthcare providers to facilitate seamless care transitions for patients.
- Assisted in implementing process improvements, resulting in more efficient service delivery.
- Resolved patient inquiries and concerns with empathy and professionalism.
- Facilitated clear communication between clients and technicians, ensuring mutual understanding and timely responses.
- Monitored email and phone communication to provide prompt responses and solutions.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided customer service to ensure client satisfaction.
Administrative Assistant
Nationwide Children's Hospital
Columbus
08.2002 - 01.2022
- Organized meetings, including logistics and preparation of materials.
- Managed scheduling for medical staff efficiently.
- Supported patient communications through phone calls and correspondence daily.
- Collaborated with team members on departmental projects and initiatives actively.
- Provided training and orientation for new administrative staff effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Coordinated office supplies and inventory for multiple departments regularly.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed filing systems to ensure easy access to patient information.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Facilitated communication between different departments within the organization.
- Conducted research on various topics as requested by management.
- Compiled data from various sources into organized reports for review by management team.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Redirected customer inquiries to the appropriate department to ensure timely responses. to appropriate department personnel.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Welcomed visitors at reception, providing assistance and information about services offered in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education
High School Diploma -
Des Moines East High School
IowaLiberal Arts and Education
Iowa Falls Community College
Iowa Falls, IAMedical Informatics
Columbus State Community College
Columbus, OHSkills
- Patient coordination
- Multidisciplinary collaboration
- Patient relations management
- Service delivery efficiency
- Process improvement
- Healthcare administration
- Schedule management
- Medical terminology
- Proficiency in office programs
- Problem solving
- Attention to detail
- Effective communication
Languages
English
Professional
French
Limited
Haitian Creole
Professional
Accomplishments
- Magnate Support Nursing Excellence Department Award 2025
Timeline
Unit Service Coordinator
Ohio Health - Riverside Methodist Hospital
01.2022 - Current
Administrative Assistant
Nationwide Children's Hospital
08.2002 - 01.2022
High School Diploma -
Des Moines East High School
Liberal Arts and Education
Iowa Falls Community College
Medical Informatics
Columbus State Community College