Michele Barber
Bradenton,FL
Summary
I am a Veteran of the United States Air Force. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Asset Protection Customer Host
Walmart
Moultrie, GA
06.2019 - 04.2024
- Greeted customers upon entry and provided assistance with any inquiries or concerns.
- Assisted store personnel in enforcing company policies and procedures.
- Reported all suspicious activities to store management immediately.
- Provided excellent customer service in line with company standards at all times.
- Communicated regularly with other departments concerning asset protection matters.
- Responded to emergency situations such as medical emergencies, safety hazards, and fire alarms.
- Monitored customer activity to detect potential theft or shoplifting.
- Identified potential shoplifters and alerted management.
- Produced well-written reports detailing shoplifting and attempted theft.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
Manager
Staples
Albany, GA
08.2016 - 06.2019
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed data to identify areas of improvement and innovation.
Online Personal Shopper
Walmart
Bradenton, FL
04.2024 - To Date
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Asked store associates for help locating missing products, in order to ensure customers needs are met.
Education
Some College (No Degree) - Business Management
Southern Regional Technical College
Moultrie, GASkills
- Loss prevention expertise
- Investigative skills
- De-Escalation Techniques
- Organized and detail-oriented
- Integrity and Honesty
- Discretion and Confidentiality
- Workplace Safety Compliance
- Cash handling experience
- Report writing skills
- Process Implementation
- Customer Support
- Detail Oriented
Timeline
Online Personal Shopper
Walmart
04.2024 - To Date
Asset Protection Customer Host
Walmart
06.2019 - 04.2024
Manager
Staples
08.2016 - 06.2019
Some College (No Degree) - Business Management
Southern Regional Technical College