Michele Blanchette
Maynard
Summary
Results-driven professional with over 15 years in hospitality management. Expertise in staff management and troubleshooting, leading initiatives that enhanced operational efficiency and guest experiences. Committed to upholding high service standards and fostering a collaborative team environment.
Overview
22
22
years of professional experience
Work History
General Manager
Hilton Garden Inn
Kankakee, IL
12.2017 - 08.2025
- Streamlined daily operations to enhance guest satisfaction and optimize service delivery.
- Led team training initiatives to improve staff performance and ensure consistent service standards.
- Analyzed operational reports to identify trends, implementing improvements that boosted efficiency.
- Established quality control measures to uphold Hilton Garden Inn's high hospitality standards.
- Oversaw maintenance schedules, promoting a safe and welcoming environment for guests and staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Front Office Manager
Hilton Garden Inn
Kankakee, IL
03.2007 - 12.2017
- Oversaw daily front office operations, ensuring exceptional guest service and satisfaction.
- Managed staff scheduling, optimizing workforce efficiency and guest coverage.
- Implemented training programs for new hires, enhancing team performance and service standards
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Analyzed guest feedback trends to identify areas for improvement in services offered.
- Coached employees through day-to-day work and complex problems.
Front Desk Agent
Hampton Inn Suites
Bourbonnais, IL
02.2004 - 01.2007
- Managed guest check-in and check-out processes, ensuring a smooth experience.
- Resolved guest inquiries and complaints with professionalism and efficiency.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Processed payments and maintained accurate cash handling procedures.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
High School Diploma -
Granite Falls High School
Granite Falls MNSkills
- Leadership and team building
- Efficient multi-tasker
- Staff management
- Operations oversight
- Troubleshooting expertise
Timeline
General Manager
Hilton Garden Inn
12.2017 - 08.2025
Front Office Manager
Hilton Garden Inn
03.2007 - 12.2017
Front Desk Agent
Hampton Inn Suites
02.2004 - 01.2007
High School Diploma -
Granite Falls High School