Michele Bradford
Hawthorne,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Package Handler
Fedex
Carson, CA
08.2024 - Current
- Operated package scanning equipment to ensure accurate tracking and timely delivery.
- Loaded and unloaded packages efficiently, adhering to safety guidelines.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Coordinated with team members to streamline sorting processes and improve workflow.
Customer Service Manager
DHL Global Mail
Whittier, CA
09.2020 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Manager
Olive Garden
Carson, CA
10.2013 - 09.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Trainer
Olive Garden
Carson, CA
10.2013 - 09.2020
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Education
Bachelor Of Administrative Studies - Hr Management
University of Phoenix
University Of Phoenix AzSkills
- Talent Development
- Information Security
- Regulatory Compliance
- Call Monitoring
Education
true
Timeline
Package Handler
Fedex
08.2024 - Current
Customer Service Manager
DHL Global Mail
09.2020 - Current
Manager
Olive Garden
10.2013 - 09.2020
Trainer
Olive Garden
10.2013 - 09.2020
Bachelor Of Administrative Studies - Hr Management
University of Phoenix