Michele Bradford
PURVIS,Mississippi
Summary
Experienced collections specialist with expertise in managing patient and corporate accounts. Skilled in insurance billing and payment processing, ensuring client concerns are efficiently resolved. Successfully trained new hires to optimize performance in high-volume settings while maintaining confidentiality.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Corporate Accounts Collector
Hattiesburg Clinic
Hattiesburg, Mississippi
02.2022 - Current
- Manage corporate accounts, consistently collecting outstanding balances.
- Efficiently identify and respond to customer needs, enhancing client satisfaction.
- Communicate claim status and coordinate with adjusters to resolve complex issues.
- Organize and maintain accurate records using electronic health record system.
- Review delinquent accounts for payment arrangements and past due balances.
- Prepare and mail out monthly statements.
- Coordinate with legal departments for accounts requiring further action.
Epic Resolute Professional Billing Trainer
Hattiesburg Clinic
Hattiesburg, Mississippi
01.2021 - 02.2022
- Developed and delivered tailored training sessions on Epic systems for new hires.
- Assessed learners’ progress and provided personalized support as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
Patient Account Representative
Hattiesburg Clinic
Hattiesburg, Mississippi
09.2014 - 01.2021
- Scheduled patients for upcoming physician appointments
- Managed patient accounts by obtaining insurance cards, photo ID's, and payment information.
- Verified patient account balances and processed payments accordingly.
- Used excellent verbal skills to engage patients in conversation and effectively determine needs and requirements.
- Resolved billing discrepancies through effective communication and research.
- Provided customer service to patients regarding billing inquiries and account information.
- Processed payments from patients and maintained accurate records of all transactions.
- Updated existing patient files with relevant information such as changes in address, or contact information.
- Electronically verified patient insurance to ensure accurate billing.
Education
Pearl River Community College
Poplarville, MSHigh School Diploma -
Purvis High School
Purvis, MS06-1989
Skills
- Epic resolute systems trainer (prior)
- Insurance billing knowledge
- High volume call center experience
- Effective communication and attention to detail
- Payment processing
Certification
- Epic Resolute Professional Billing Accreditation (March 2021-March 2026)
Timeline
Corporate Accounts Collector
Hattiesburg Clinic
02.2022 - Current
Epic Resolute Professional Billing Trainer
Hattiesburg Clinic
01.2021 - 02.2022
Patient Account Representative
Hattiesburg Clinic
09.2014 - 01.2021
Pearl River Community College
High School Diploma -
Purvis High School