Michele Bruno
Neptune City,NJ
Summary
Dependable Front End Customer Service Manager with solid background in retail environments. Experienced in managing team performance, improving customer satisfaction, and streamlining operations for efficiency. Strong communication skills, problem-solving abilities, and commitment to enhancing overall brand perception through exceptional service delivery. Proven track record of implementing strategic initiatives that drive customer loyalty and business growth.
Overview
25
25
years of professional experience
Work History
Front End Customer Service Manager
Brunospizzeria
02.2016 - Current
- Managed front-end customer interactions to ensure satisfaction and resolution.
- Trained staff on customer service best practices and company policies.
- Oversaw scheduling and staffing to meet peak service demands.
Senior Loan Officer
Allied Home Mortgage Capital Corporation
05.2001 - 02.2016
- Assisted clients in understanding loan options and eligibility requirements.
- Reviewed and analyzed loan applications for compliance and accuracy.
- Coordinated with underwriters to expedite loan approval processes.
Education
High School Diploma -
Shore Regional High School
West Long Branch, NJ06-1989
Skills
Team leadership
Conflict resolution
Scheduling management
Employee training
Customer service
Timeline
Front End Customer Service Manager
Brunospizzeria
02.2016 - Current
Senior Loan Officer
Allied Home Mortgage Capital Corporation
05.2001 - 02.2016
High School Diploma -
Shore Regional High School