Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Michele Canzoneri

Franklin

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

40
40
years of professional experience

Work History

Universal Banker

Provident Bank
Franklin
10.2021 - 08.2024
  • Assisted customers with account inquiries and transactions at Provident Bank.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Managed cash handling duties, including deposits, withdrawals, and balancing drawers.
  • Resolved customer complaints by providing effective solutions in a timely manner.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Verified customer identity through driver's license or other forms of identification.

Full time teller

Valley National Bank (Valley Bank)
Sparta
11.2015 - 11.2019
  • Processed customer transactions accurately and efficiently using banking software.
  • Assisted customers with account inquiries and provided product information.
  • Balanced cash drawer daily to ensure accuracy in financial transactions.
  • Handled deposits, withdrawals, and transfers while ensuring confidentiality of customer data.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.

Clerk

United States Postal Service
Hamburg
05.2014 - 03.2015
  • Assisted customers with inquiries and provided exceptional service.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Entered data into computer systems accurately and efficiently.
  • Prepared deposits according to established procedures.

Full time teller

Lakeland Bank
West Milford
10.2010 - 05.2012
  • Processed customer transactions accurately and efficiently using banking software.
  • Balanced cash drawer daily to ensure accuracy in financial transactions.
  • Handled deposits, withdrawals, and transfers while ensuring confidentiality of customer data.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Delivered exceptional service to customers in person or over telephone.
  • Cross-sold additional bank products when applicable to meet customer needs.

Full time teller/Loan Operations Clerk

Sussex Bank
Franklin
09.2001 - 08.2010
  • Processed customer transactions accurately and efficiently at a busy financial institution.
  • Assisted customers with account inquiries and provided relevant product information.
  • Balanced cash drawer daily to ensure accurate financial reporting and compliance.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Delivered exceptional service to customers in person or over telephone.
  • Followed up on requests from customers in a timely manner.
  • Managed loan documentation and ensured compliance with regulatory requirements.
  • Assisted in maintaining electronic filing systems for loan records and documents.
  • Monitored loan status updates and provided timely responses to inquiries.
  • Created and maintained accurate customer records in database system.
  • Maintained accurate records of all loan activity in the system database.

No Fault Claims Representative

LIBERTY MUTUAL INSURANCE COMPANY
Saddle Brook
04.1997 - 12.2000
  • Communicated with clients to gather necessary claim information.
  • Analyzed policy details to determine coverage eligibility.
  • Maintained detailed records of claim activities and correspondence.
  • Ensured compliance with company policies and regulatory requirements.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
  • Documented changes in claim statuses using specialized software systems.
  • Conducted research into medical terminology related to healthcare claims processing activities.

Full time teller

Columbia Savings Bank
Fair Lawn
11.1993 - 04.1997
  • Processed customer transactions accurately and efficiently using banking software.
  • Balanced cash drawer daily to ensure accuracy in financial transactions.
  • Maintained compliance with bank policies and regulatory requirements during transactions.
  • Handled deposits, withdrawals, and transfers while ensuring confidentiality of customer data.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Mortgage Pay Off Processor

Columbia Savings Bank SLA
Fair Lawn
11.1987 - 05.1990
  • Preparing pay-off statements.
  • Finalizing Pay Off transactions.
  • General office duties.

Full time teller

Columbia Savings and Loan Association
Paramus
08.1984 - 11.1987
  • Processed customer transactions accurately and efficiently using banking software.
  • Balanced cash drawer daily to ensure accuracy in financial transactions.
  • Maintained compliance with bank policies and regulatory requirements during transactions.
  • Handled deposits, withdrawals, and transfers while ensuring confidentiality of customer data.
  • Balanced cash drawers on a daily basis.
  • Verified customers' identification to ensure compliance with laws and regulations.

Education

High School Diploma -

Saddle Brook High School
Saddle Brook, NJ
06-1984

Skills

  • Cash handling procedures
  • Financial transaction processing
  • Banking software utilization
  • Regulatory compliance
  • Product knowledge
  • Banking software navigation
  • Deposit processing
  • Transaction processing
  • ATM balancing
  • Teller background
  • Anti-money laundering
  • Cash handling
  • Customer relationship management
  • Problem solving

Education

  • Customer Service
  • Security and Operations
  • Computer Literacy
  • Banking 101, Overview of Benefits, Policies & Product Fare, Lotus 1 2 3, Wordstar, Dbase3

Timeline

Universal Banker

Provident Bank
10.2021 - 08.2024

Full time teller

Valley National Bank (Valley Bank)
11.2015 - 11.2019

Clerk

United States Postal Service
05.2014 - 03.2015

Full time teller

Lakeland Bank
10.2010 - 05.2012

Full time teller/Loan Operations Clerk

Sussex Bank
09.2001 - 08.2010

No Fault Claims Representative

LIBERTY MUTUAL INSURANCE COMPANY
04.1997 - 12.2000

Full time teller

Columbia Savings Bank
11.1993 - 04.1997

Mortgage Pay Off Processor

Columbia Savings Bank SLA
11.1987 - 05.1990

Full time teller

Columbia Savings and Loan Association
08.1984 - 11.1987

High School Diploma -

Saddle Brook High School

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