Michele Caraang
Stockton,CA
Summary
Experienced office professional with over 20 years of expertise in administrative operations, customer service, insurance, billing, sales, and supervision. Thrives in diverse work environments, consistently demonstrating resourcefulness and analytical problem-solving skills. Driven by a positive attitude, committed to delivering exceptional results and contributing to team and organizational success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
TEAM LEADER
AAA of Northern California
- Maintaining files, record keeping, recording of time off, mail processing and inmate requests for supplies, etc
- Confidential documentation of inmates appointments with a nurse and/or doctor
- Timekeeping, staffing and scheduling overtime for nurse’s
UNDERWRITER
AAA of Northern California
OFFICE TECHNICIAN-TYPING
Richard McGee Training Facility, State of CA
OFFICE TECHNICIAN-TYPING
Calif Health Care Facility State of CA
06.2020 - Current
- Organize, develop & maintain files, communicate with stakeholders via calls & emails, record keeping, ordering of supplies and mail processing
- Organize and record all plant operations staff timekeeping, i.e., time off in SAPMS
- Manage and schedule staff training, interviews, certifications, daily assignments, work orders, assist with timesheets, NON PO’s, tool assignments and certificates
- Support CPM, i.e., developing & maintaining memos, reports, Excel spreadsheets, etc
Office professional
03.2020 - 06.2020
- Conduct standard office accounting procedures such as process payments, record keeping, data entry, mail processing, billing, and ordering of supplies
- Analyze and resolve escalated inquiries/complaints regarding claims and billing
- Perform underwriting, notary public and cross selling, as needed
- Conduct confidential insurance sales support and customer service
- Perform inbound/outbound calls to achieve marketing goals and retain business
- Assist Manager with mentoring/cross training to improve productivity and processes
- Supervise, coach, monitor and develop Call Center team members via on-site training
- Perform record keeping, data entry, mail processing, and ordering of supplies
- Resolve escalated inquiries and complaints
- Provide leadership, guidance, technical and clerical support in the development/implementation of policies and procedures
- Assist Supervisor and provide backup for Scheduling Analyst
Education
A.A - Business Management
San Joaquin Delta College
Stockton, CA01.2008
Skills
- Microsoft Office Suite
- Strong communication skills
- Conscientious
- Resourceful
- Organized
- Prioritization skills
- Team building
- Leadership
Certification
- Insurance Broker, 2016, Dept. of Insurance/California
- Notary Public, 2017-2020, Secretary of State/California
Timeline
OFFICE TECHNICIAN-TYPING
Calif Health Care Facility State of CA
06.2020 - Current
Office professional
03.2020 - 06.2020
A.A - Business Management
San Joaquin Delta College
- Insurance Broker, 2016, Dept. of Insurance/California
- Notary Public, 2017-2020, Secretary of State/California
TEAM LEADER
AAA of Northern California
UNDERWRITER
AAA of Northern California
OFFICE TECHNICIAN-TYPING
Richard McGee Training Facility, State of CA
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