Kevin Mitchum
Oklahoma City,OK
Summary
Seasoned Senior Customer Service and Insurance Agent with over two decades of experience. Specializes in providing personalized insurance solutions and exceptional customer service. Proficient in using advanced insurance software to enhance operational efficiency. Licensed in Property & Casualty and Life & Health, eager to bring a customer-first approach to a dynamic team.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Insurance Service Agent
AAA Northern California, Nevada & Utah
Oklahoma City, OK
10.2012 - 05.2024
- Delivered tailored insurance solutions to meet client needs, ensuring satisfaction and long-term loyalty
- Streamlined and managed policy renewals, modifications, and claims, exceeding client satisfaction benchmarks
- Fostered and maintained strong client relationships, achieving industry-leading customer retention rates
- Spearheaded the implementation of work-from-home and overnight shifts, surpassing operational and performance goals
- Optimized service and sales workflows through efficient use of advanced insurance software
- Consistently exceeded sales and service targets, earning recognition for outstanding performance
Inbound/Outbound Sales Representative
TCIM Services
Edmond, OK
08.2006 - 10.2012
- Enhanced customer engagement through selling discounted services across entertainment and travel sectors.
- Created multiple dialogue guides to boost representatives' sales success rate.
- Supervised team activities while developing leadership skills in upcoming leads.
- Achieved monthly sales targets set by management team.
- Called lead lists resulting from various marketing campaigns to achieve sales.
Center Sales Representative/Insurance Agent
APAC Customer Services
Moore, OK
09.1999 - 06.2005
- Achieved sales targets by promoting a range of products to member base.
- Demonstrated value additions with new insurance offerings in conversations with customers.
- Managed teams effectively when leads were unavailable.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Education
Photography, Computer Programming
01.2000
High School - General Studies
05-1997
Skills
- Technical Proficiency: Insurance Software Utilization, Structured Script Creation
- Interpersonal Skills: Client Relationship Management, Exceptional Communication
- Service Excellence: Customer Satisfaction, Tailored Insurance Solutions
Certification
- Licensed in Property & Casualty
- Licensed in Life & Health
Volunteer Experience
- Participated in food drives and supported the Crayon Initiative.
- Engaged in numerous charity walks to support various causes.
Languages
English
References
References available upon request.
Timeline
Senior Insurance Service Agent - AAA Northern California, Nevada & Utah
10.2012 - 05.2024
Inbound/Outbound Sales Representative - TCIM Services
08.2006 - 10.2012
Center Sales Representative/Insurance Agent - APAC Customer Services
09.1999 - 06.2005
- Licensed in Property & Casualty
- Licensed in Life & Health
University of Central Oklahoma - , Photography, Computer Programming
Midwest City High School - High School, General Studies
Similar Profiles
John RiceJohn Rice
Member Experience Generalist / Supervisor at AAA Northern California, Nevada & UtahMember Experience Generalist / Supervisor at AAA Northern California, Nevada & Utah
Sandra DeesSandra Dees
Member Experience Associate at AAA Northern California, Nevada & UtahMember Experience Associate at AAA Northern California, Nevada & Utah
Michael TravelsMichael Travels
P&C INSURANCE AGENT at AAA NORTHERN CALIFORNIA, NEVADA & UTAHP&C INSURANCE AGENT at AAA NORTHERN CALIFORNIA, NEVADA & UTAH