Michele Carothers
Las Vegas,United States
Summary
. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Barista
Starbucks
05.2023 - Current
- Pleasantly interacted with customers, and suggested creative drink recipes to make memorable experience.
- Controlled line and crowd in high volume store with quick, efficient service. Highly attentive to store KPIs.
- Rigorously counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality with perfect record.
Admissions Coordinator
Grand Canyon Education, Inc
11.2021 - 05.2023
- Communicated with students and guidance counselors to provide information on admissions requirements, programs of study, and other related matters. Consistent with 3-4 hours of talk time per day and effective management of over 200 students.
- Met frequently with other departments, such as financial aid and academic affairs, ensuring seamless admissions process with rigorous steps and requirements.
Online Coordinator
EF Education First
06.2019 - 10.2021
- Streamlined onboarding of new instructors for competitive online ESL school with more than 300 physical sites in China
- Drove workflow improvements by streamlining processes.
- Developed and implemented strategies to help problems with platform and/or students and developed successful solutions for a pipeline of over 1,000 teachers.
- Organized and coordinated presentations via Zoom Room/Teams and wrote Digest articles to improve teacher engagement.
Wine Sales Specialist
Total Wine & More
01.2019 - 01.2020
- Educated customers about wine and spirits features and benefits to aid in selecting best options for each individuals' preferences.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Experienced as well as cashier and promptly assisted with curbside sales during COVID lockdown.
English Second Language Instructor
English Studio
01.1998 - 01.2015
- English Studio / Alba Scuola, Taught high profile business and public centers such as Volkswagen Group, BMW Logistics, and
Education
Bachelor of Arts - BA - German Language and Literature
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Performance Improvement
- Sales Expertise
- Coffee Machinery
- Solid Problem Solver
- Counter Sanitization
- Ability to Adapt
- Team Player
- Workstation Maintenance
Certification
Teacher of English for Aviation - PlaneEnglish
Wine Taster Level I - ONAV
Skills
Customer Service Management Technical Translation Post-Sales Support Teaching English as
a Second Language CRM Integration Course Creation Language Teaching Teacher Training
Interpersonal Skills
Michele Carothers - page 3
Timeline
Barista
Starbucks
05.2023 - Current
Admissions Coordinator
Grand Canyon Education, Inc
11.2021 - 05.2023
Online Coordinator
EF Education First
06.2019 - 10.2021
Wine Sales Specialist
Total Wine & More
01.2019 - 01.2020
English Second Language Instructor
English Studio
01.1998 - 01.2015
Bachelor of Arts - BA - German Language and Literature
University of Nevada - Las Vegas