Michele Cifello

• Processed patient admissions and discharge documentation, ensuring compliance with hospital policies and procedures.
• Managed scheduling for outpatient appointments, optimizing staff resources and enhancing patient access to services.
• Maintained accurate patient records within electronic health record (EHR) system, supporting clinical staff in delivering quality care.
• Coordinated interdepartmental communications, facilitating timely information exchange between medical and administrative teams.
• Assisted in training new clerical staff on operational procedures and hospital systems to ensure seamless onboarding experience.
• Implemented filing system improvements, increasing retrieval efficiency of patient documents and reducing processing times.
• Monitored inventory levels for office supplies, ensuring availability while minimizing waste through effective procurement practices.
• Developed standard operating procedures for clerical tasks, streamlining workflow processes and enhancing overall departmental efficiency.
• Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
• Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
• Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
• Developed correspondence letters, memos, and emails.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Managed departmental schedules and coordinated resources for meetings and events.
• Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
• Received and screened high volume of internal and external communications, and scheduling patient's medical testing for procedures and diagnosis.
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Supported office needs including taking messages, scanning documents and business correspondence, verifying Insurance coverage
• Maintained office and medical supplies and ordering new supplies as needed.
• Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
• Offered diverse clerical support to office team members, answering 30+ telephone calls and tracking documentation
• Delivered clerical support by handling range of routine and special requirements.

• Created and implemented strategies for improving operational efficiency and accuracy.
• Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Oversaw daily shipping operations, including loading of outbound trucks, inventory management and supervising work of 6-member team.
• Delivered business strategy and developed systems and procedure.
• Monitored daily and weekly key performance indicators to maintain on-track status.

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• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Managed over 50 calls per day to field inquiries from clients, vendors and various other callers seeking information.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Liaising with other departments and external staffing agencies to coordinate proper staffing in units to cover patient ratios.
• Promotes culture of customer service excellence, and alerts staff to potential problems in staffing of medical units.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Reviewed time sheets, prepared attendance reports.
• Trained on hospital wide medical systems, EPIC- census of units and patient information, and Clariva- is to track medical personnel

• Member of Phi Theta Kappa Society
• Majored in Business
• Dean's List Spring and Fall 2000