Michele C. McHugh
Brooklyn,NY
Summary
Skilled in managing operations and boosting community engagement through strategic communication. Developed household management systems that streamlined processes and enhanced resident satisfaction. Coordinated schedules and activities to build rapport with residents while efficiently addressing their needs. Collaborated across departments and with external partners to implement operational improvements.
Overview
20
20
years of professional experience
Work History
Caregiver, Household Management
N/A
Brooklyn, NY
01.2018 - Current
- Managed daily household tasks to create a clean, organized environment for residents' comfort and well-being.
- Assisted in meal preparation, promoting nutritional balance and dietary preferences for individuals in care.
- Coordinated schedules for appointments and activities to improve residents' time management and foster engagement.
- Implemented effective communication strategies to address residents' needs, fostering trust and rapport.
- Developed and maintained household management systems that streamlined operations and enhanced overall efficiency.
Brand Ops & Events Mgmt Senior Coordinator
The Estee Lauder Companies
New York, USA
03.2006 - Current
- Managed course registration, cancellations and waitlist opportunities for requisite and advanced level styling and business education classes.
- Created and maintained strong connections with network salons and stylists, external clients, as well as, internal partners across all departments.
- Managed operations for all internal employee brand trainings, collaborating with the manager of Education, Training, Curriculum and International to deliver seamless class experiences.
- Developed and managed relations with external education clients, ensuring that operations expectations were met with the highest standards for trainings hosted on-site.
- Managed class and educator calendars, dispersing updates and demands to colleagues as needed.
- Simultaneously manage and organize point deductions for quarterly reporting, constant fluctuation of class capacities and expectations for Brand Operations, while managing consumer relations and elevating expectations and achievements.
- Interacted with Sales, New Business, Customer Support, Finance and other departments on a daily basis.
- Collaborated with Global Education and Operations on a Competitive Analysis project by researching the competition, then clearly and concisely delivering the team’s analysis.
- Analyzed the university's relationships with corporate preferred hotels. Liaised with ELC Global Travel and Meeting Services team to revisit and revise the corporate agreement for new and existing partnerships. Recruited new relationships with vendors and local neighborhood points of interest for clients attending Bb.U.
- Worked closely with IT to automate the course registration process, ensuring alignment with brand and company-wide special focus themes and business priorities. Provided vision and feedback to IT and the Network Website team for the new working model/tools to enhance productivity.
Bb.U and Brand Services Coordinator
The Estee Lauder Companies
New York, USA
10.2010 - 07.2016
- Create and analyze the registration process of students into advanced Styling and Business education classes.
- Work alongside and collaborate with New Business, Sales and the Executive team in devising and implementing new systems for streamlining the registration process.
- Liaise with Network salons and the Bumble Education team regarding all communication (serve as the point person) with Network salon owners and stylists on all Bb.U matters.
- Manage classes and educator calendars, informing colleagues (Model department, Sales, Education) of changes and updates to class attendee list.
- My position requires simultaneous management of multiple tasks (SAP point deductions, heavy communication, handling of confidential information, client relations) and a high degree of organization.
- Handle all operations for Internal Bumble trainings (i.e. registration process, the scheduling of catering, maintenance and AV).
- Collaborate with various departments, including Sales, Customer Support, Finance and other groups within Education and Bumble and bumble University/Brand Services, on a daily basis.
- Serve as Lead on various Volunteers Opportunities through the Community Outreach department.
Employee Relations Coordinator
The Estee Lauder Companies
New York, USA
09.2008 - 10.2010
- Responsible for the Tuition Reimbursement Program for all NYO & Field employees. (2.5 million dollar program)
- Responsible for Job Posting site on Corporate Intranet.
- Responsible for bi-weekly Status Report.
- Responsible for Employee Referral program.
- Responsible for the execution of Job Requisitions.
- Maintain new hire information kits for Staffing department.
- Coordinated the construction of the International Posting Site on Corporate Intranet.
- Organized project to streamline the Tuition Reimbursement Program.
- Assisted with William Lauder’s, Summer Internship Program 2009.
Compensation Coordinator
The Estee Lauder Companies
New York, USA
03.2007 - 09.2008
- Responsible for salary administration process including distribution, reviewing and tracking of salary action forms.
- Work closely with Compensation Staff to develop analytical spreadsheets for both day to day and long term.
- Responds to all inquiries and resolves problems concerning salary increases through Payroll, Personal Records and projections.
- Generates, distributes and maintains Monthly Past Due Review Report.
- Assists in the processing of all bonuses- FY, CY and Sales. This includes the verification and distribution of bonus worksheets, data entry, preparation of IS/Payroll file, confirmations and distribution of bonus checks.
- Responsible for organizing and maintaining job descriptions, bonus and requisition follow-up files.
- Works on special projects as needed: This includes generating Impromptu reports and excel spreadsheets for survey projects.
Consumer Relations Representative
The Estee Lauder Companies
New York, USA
03.2006 - 03.2007
- Worked on the “Gone But Not Forgotten” (GBNF) project with a team of six to handle and see through all consumer inquiries.
- Liaison between brands and consumers to communicate any issues/changes with GBNF project.
- Assisted in the training of new hires.
- Assisted with the training of new hires during the relocation process.
- During transition, assisted the MAC team and handled all consumer inquires.
Education
John Jay College of Criminal Justice
New York, NYLos Angeles City College
Los Angeles, CASkills
- Microsoft Office
- SAP
- FileMaker
- Community engagement
- Client communication
- Event coordination
- Relationship management
- Project management
- Conflict resolution
- Vendor management
- Cross-departmental communication
- Consumer relations
References
Available upon request.
Technology Skills
- Proficient in Microsoft Office
- SAP
- Filemaker
Volunteer Commitments
- The Coalition for the Homeless, First Step class facilitator and Mentor Coach, New York, NY
- New Alternatives for Children, Junior Board member, New York, NY
Timeline
Caregiver, Household Management
N/A
01.2018 - Current
Bb.U and Brand Services Coordinator
The Estee Lauder Companies
10.2010 - 07.2016
Employee Relations Coordinator
The Estee Lauder Companies
09.2008 - 10.2010
Compensation Coordinator
The Estee Lauder Companies
03.2007 - 09.2008
Brand Ops & Events Mgmt Senior Coordinator
The Estee Lauder Companies
03.2006 - Current
Consumer Relations Representative
The Estee Lauder Companies
03.2006 - 03.2007
John Jay College of Criminal Justice
Los Angeles City College