Michele Collins
Hutto
Summary
Dynamic Account Manager with over 25 years of experience in fostering customer growth and enhancing retention strategies. Demonstrated success in surpassing sales targets, managing intricate client relationships, and thriving in collaborative team settings. Utilizes exceptional interpersonal skills and extensive sales acumen to drive sustainable business growth and deliver exceptional value to clients. Committed to building lasting partnerships that contribute to organizational success.
Overview
27
27
years of professional experience
Work History
Inside Sales Specialist
EOS IT Solutions
10.2025 - Current
- Client Engagement: Initiate contact with potential clients via phone, email, and online channels to build relationships.
Sales Support: Provide commercial support to customers, Account Managers, and Sales Directors.
Assist with Salesforce management and collaborate on forecasting.
Product Expertise: Develop in-depth knowledge of AV products and services. Communicate features and benefits effectively to prospective clients.
Closing Sales: Drive the closure of sales orders and follow up on leads to meet sales targets.
CRM Mastery: Use CRM tools to maintain accurate records, manage leads, and track sales activities.
Collaboration: Work closely with external sales teams and technical experts to resolve customer queries.
Customer Satisfaction: Ensure exceptional service by responding promptly and professionally to client inquiries.
Account Manager
Piping Rock Health Products
09.2024 - Current
- Manage and expand key accounts for brands including Natural Vitality, Neo Cell, Rainbow Light, and Renew Life, consistently achieving sales and brand growth objectives.
- Drive customer growth and retention by diversifying product offerings and fostering sustainable profit and revenue increases.
- Achieve monthly, quarterly, and yearly sales pipeline goals, effectively communicating and maintaining professional relationships in Health Care Practitioner channels.
Account Manager
The Clorox Company
06.2020 - 09.2024
- Managed healthcare practitioner accounts for multiple brands, consistently meeting or exceeding sales goals and pipeline objectives.
- Developed and maintained professional relationships, enhancing brand presence within the healthcare practitioner channels.
- Communicated effectively in team environments, contributing to clear and persuasive client interactions.
- Demonstrated strong interpersonal skills and sales expertise in complex relationship management.
Account Manager
NutraneX
11.2018 - 06.2020
- Achieved and consistently exceeded sales goals across Retail and Health Care Practitioner channels within the Vitamin, Mineral, and Supplement industry.
- Developed and maintained professional relationships with clients, enhancing brand presence for products such as Calm, Neo Cell, Rainbow Light, and Renew Life.
- Managed complex relationships through effective communication and collaboration in a team-oriented environment.
Senior Enterprise Account Manager
Office Depot Corporate Office
11.2014 - 12.2018
- Managed a portfolio of approximately 700 accounts, each valued between $1 million and $10 million, contributing to significant revenue growth and customer retention.
- Cultivated strong customer relationships through strategic outbound and inbound communications, introducing new product and service offerings, and inviting clients to training events such as webinars and trade shows.
- Identified and engaged prospective clients with 10 to 100 employees, effectively generating interest and qualifying sales opportunities to drive continued business growth.
Inside Sales Account Manager
Douglass Media Group
07.2012 - 11.2014
- Achieved 100% of quarterly sales quota by generating predictable advertising account revenue growth.
- Developed and executed prospecting and acquisition programs for new major retail accounts.
- Fostered and improved client relationships while coordinating weekly schedules for retail advertising.
Sales Account Manager Classified and Advertising Accounts
Austin American Statesman
06.2006 - 10.2011
- Achieved 100% of quarterly sales quota by driving incremental revenue for classified and advertising accounts across nine community newspapers in the greater Austin area.
- Developed and executed prospecting and acquisition programs, effectively targeting new major classified and retail accounts.
- Fostered and enhanced client relationships to identify and capitalize on qualified sales opportunities.
Sales Assistant Classified Accounts
Austin American Statesman
12.1998 - 06.2006
- Provided essential sales support by creating and managing advertisements and copy, fulfilling ad orders, and conducting ad scheduling and adjustment research for automotive, real estate, and recruitment accounts.
- Collaborated with cross-departmental teams to ensure accurate and timely ad placements, while maintaining a comprehensive sales database to aid in forecasting and achieving sales goals.
- Assisted account managers with customer renewals by preparing pricing documents and presentations, and creating renewal documents to facilitate timely account renewals.
Education
Bachelor of Fine Arts -
Southwest Texas State University
05-1996
Skills
- Clear verbal communication
- Basic Problem-Solving Skills
- Highly Organized
- Attentive to Detail
- Eager to Learn Product Functionality and Troubleshooting Techniques
- Skills: Relationship Building
- Sales Strategy
- Negotiation
- Customer Service
- CRM Software Proficiency
- Problem Solving
- Time Management
- Analytical Thinking
- Project Management
- Communication
CUSTOM SECTION
- References
- Steve Robinson – 727-390-7700
- Amber OBriant – 832-729-1249
- Andrew Oriley – 512-680-1632
Timeline
Inside Sales Specialist
EOS IT Solutions
10.2025 - Current
Account Manager
Piping Rock Health Products
09.2024 - Current
Account Manager
The Clorox Company
06.2020 - 09.2024
Account Manager
NutraneX
11.2018 - 06.2020
Senior Enterprise Account Manager
Office Depot Corporate Office
11.2014 - 12.2018
Inside Sales Account Manager
Douglass Media Group
07.2012 - 11.2014
Sales Account Manager Classified and Advertising Accounts
Austin American Statesman
06.2006 - 10.2011
Sales Assistant Classified Accounts
Austin American Statesman
12.1998 - 06.2006
Bachelor of Fine Arts -
Southwest Texas State University