Michele Crossman
Frankfort,NY
Summary
Highly experienced office assistant and dispatch supervisor with over 10 years in
transportation and administrative support. Proven track record in enhancing operational
efficiency, improving driver performance, and ensuring customer satisfaction through
effective communication and problem-solving. Skilled in a wide range of office
administration tasks, including scheduling, data entry, and maintaining confidentiality of
sensitive information.
Overview
14
14
years of professional experience
Work History
Dispatch OfficeAssistant/Special Needs Bus Monitor
Sauquoit Valley CSD
Sauquoit, NY
01.2024 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Driver Supervisor/Transportation Dispatcher
Durham Schools Services
Oneonta, NY
04.2019 - 12.2021
- Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
- Monitored driver performance and provided guidance on safety measures.
- Maintained accurate records of daily driver activities including hours worked.
- Provided feedback on employee performance and identified areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Intervened in situations involving unsafe or improper driving practices or procedures.
- Coordinated the scheduling of vehicles to meet customer demands while optimizing fleet utilization rates.
- Performed administrative tasks such as payroll processing and record keeping for driver information.
- Assisted with recruiting qualified drivers to fill open positions within the company.
- Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
- Evaluated routes for efficiency and cost savings opportunities.
- Analyzed data from GPS tracking devices to monitor driver performance.
- Participated in safety meetings to discuss best practices for accident prevention.
- Implemented disciplinary actions when necessary according to company policies.
- Prepared reports outlining driver performance statistics for management review.
- Tracked driver behavior, timekeeping and attendance.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Provided support to drivers in regards to directions, paperwork.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Utilized routing software to optimize delivery routes, improving efficiency.
- Coordinated daily dispatch operations for fleet of 18+ vehicles.
- Prepared daily work and run schedules.
- Relayed messages or information using telephones or two-way radios.
- Mentored junior team members and managed employee relationships.
Office Manager/Transportation Dispatcher
Birnie Bus Service Inc.
Utica, NY
07.2010 - 12.2014
- Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
- Monitored driver performance and provided guidance on safety measures.
- Maintained accurate records of daily driver activities including hours worked.
- Maintained professional relationships with customers by providing prompt services.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated the scheduling of vehicles to meet customer demands while optimizing fleet utilization rates.
- Performed administrative tasks such as payroll processing and record keeping for driver information.
- Assisted with recruiting qualified drivers to fill open positions within the company.
- Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
- Evaluated routes for efficiency and cost savings opportunities.
- Implemented disciplinary actions when necessary according to company policies.
- Optimize routes for maximum efficiency.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Evaluated existing processes related to routing systems software upgrades and implementations.
- Served as primary contact for external vendors providing transportation services.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Managed dispatch operations for a fleet of 102 vehicles.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed questions, problems or requests for service or equipment.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
Education
Associate of Applied Science - Criminal Justice
MVCC
Utica05-2005
Private Investigator
Penn Foster Career School
Scranton, PA01-2001
GED -
NYSED
West Winfield, NY12-1988
Skills
Dispatch Coordination
- Transportation Compliance
- Conflict Resolution
- Team Leadership
- Stress Management
- Staff Management
- Employee Supervision
- Office Management
- Scheduling
- Mail handling
- Clerical Support
- Scheduling Coordination
- Customer Relations
- Office Administration
Timeline
Dispatch OfficeAssistant/Special Needs Bus Monitor
Sauquoit Valley CSD
01.2024 - Current
Driver Supervisor/Transportation Dispatcher
Durham Schools Services
04.2019 - 12.2021
Office Manager/Transportation Dispatcher
Birnie Bus Service Inc.
07.2010 - 12.2014
Associate of Applied Science - Criminal Justice
MVCC
Private Investigator
Penn Foster Career School
GED -
NYSED
Similar Profiles
Jonathan BossJonathan Boss
Boys Varsity Soccer Coach at West Central Valley CSDBoys Varsity Soccer Coach at West Central Valley CSD
Diane LamosDiane Lamos
Special Education Teacher at Cattaraugus Little Valley CSDSpecial Education Teacher at Cattaraugus Little Valley CSD
Julie HulbertJulie Hulbert
Student Worker at Lebanon Valley College's CSD/SLP DepartmentStudent Worker at Lebanon Valley College's CSD/SLP Department