Michele Crundall
Arlington,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Implemented new training procedure and received several awards for Top Producer for month, quarter, and year.
Overview
8
8
years of professional experience
Work History
Deal Billing Coordinator
AutoNation
09.2022 - 01.2025
- Input and maintain critical data in the accounting system, including client information, project/task numbers, contract numbers, and project budget data
- Create and maintain project files, including closing out files at the conclusion of projects
- Verify billing data to ensure accuracy and completeness in accordance with specific project contract documentation
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
Loan Documentation Coordinator
Independent Financial Bank
01.2021 - 09.2022
- Proactively manage assigned loan pipelines, addressing any issues or escalations to ensure timely loan progression
- Execute outbound communications to update customers on loan status, including welcome calls, status updates, closing coordination, and other critical touchpoints
- Manage all aspects of the loan fulfillment process, adhering to established workflow policies and procedures
Conditions Specialist
Amerihome Mortgage
02.2017 - 01.2021
- Performs underwriting reviews, conducting research to obtain relevant underwriting information and maintaining confidentiality
- Identify and resolve escalations to ensure service excellence
- Conduct risk assessments and evaluate life applications using underwriting policies and data analysis tools
Education
Associate of Applied Science - Computer Science
Oklahoma State University
Stillwater, OKSkills
- Documentation review
- Data entry
- Credit Analysis
- Underwriting
- Loan Origination
- Financial Analysis
- Time management
- Remote access software
- Customer relations
- Expert problem solving
Timeline
Deal Billing Coordinator
AutoNation
09.2022 - 01.2025
Loan Documentation Coordinator
Independent Financial Bank
01.2021 - 09.2022
Conditions Specialist
Amerihome Mortgage
02.2017 - 01.2021
Associate of Applied Science - Computer Science
Oklahoma State University
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