Michele Daly
Piedmont,SC
Summary
Detail-oriented certified pharmacy technician with retail, prior authorization and financial assistance experience. Ready to tackle new challenges in a clinical setting.
Overview
6
6
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work History
Certified Pharmacy Technician
Prisma Health Upstate
Greenville, South Carolina
11.2024 - Current
- Processed and verified prescription orders for accuracy and completeness before dispensing.
- Assisted in training new pharmacy technicians on procedures and software systems.
- Managed incoming prescription requests from healthcare providers via phone and electronic systems.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Patient Services Advocate
Shields Health Solutions
Stoughton, MA
03.2022 - 09.2024
- Verified patient demographic and insurance information to ensure accuracy of prior authorization requests.
- Researched drug formularies as well as therapeutic alternatives when needed during the authorization process.
- Educated healthcare providers on prior authorization requirements and insurance formulary changes.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Assisted healthcare providers with appeals for denied authorizations, including gathering additional information and documentation.
- Obtained copay cards for eligible patients with commercial insurance.
- Assisted Medicare patients in filling out and compiling necessary documents for manufacturer assistance programs.
- Submitted grant applications to obtain financial assistance for eligible patients.
Pharmacy Technician
Walgreen's Pharmacy
Simpsonville, SC
12.2019 - 03.2022
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Received payment from customers and processed credit card transactions when necessary.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in training sessions related to new procedures or techniques associated with administering the COVID-19 and Influenza vaccines.
- Prepared and administered vaccines according to established protocols.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
- Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
Education
Bachelor of Arts - Sociology
Winthrop University
Rock Hill, SC 08.1998 - 05.2022
Skills
PTCB Certified
SC State Certified
Intercom Software
QS1 Software
Epic and Willow Software
Certification
• South Carolina State Certified Pharmacy Technician (CPhT)
• Certified by the Pharmacy Technician Certification Board (PTCB)
• Covid-19 and Flu vaccination certified
• Certified by the Pharmacy Technician Certification Board (PTCB)
• Covid-19 and Flu vaccination certified
Timeline
Certified Pharmacy Technician
Prisma Health Upstate
11.2024 - Current
Patient Services Advocate
Shields Health Solutions
03.2022 - 09.2024
Pharmacy Technician
Walgreen's Pharmacy
12.2019 - 03.2022
Bachelor of Arts - Sociology
Winthrop University
08.1998 - 05.2022