Janeen K Johnson
Zebulon,NC
Summary
A certified pharmacy technician with Mid-level experience, proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. As well as Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. With strong interpersonal and organizational skills to efficiently and effectively serve customers and handle a wide variety of tasks,
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Main Street Pharmacy
02.2023 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated verification and filling of more than 150 daily prescriptions in mid-tier pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Senior Certified Pharmacy Technician
Walgreens
04.2016 - 08.2022
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Supervised up to 4-6 pharmacy technicians and coordinated day-to-day assignments and tasks.
Education
High School Diploma -
York College of The City University of New York
Jamaica, NY06.2001
Skills
- Staff Development
- Familiar with Pioneer RX and IC
- Excellent customer service
- PTCB Certified
- NC License
- Fill Orders
- Manual and automated medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Main Street Pharmacy
02.2023 - 05.2023
Senior Certified Pharmacy Technician
Walgreens
04.2016 - 08.2022
High School Diploma -
York College of The City University of New York
- CPhT - Certified Pharmacy Technician
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