Margie Sue Saucedo
Big Spring,TX
Summary
- Obtain a job that will help further my career and life goals.
Dynamic professional with over 6 years of experience in pharmacy and retail management. Proven track record in team leadership, operational efficiency, and financial management, dedicated to enhancing patient care and compliance with safety protocols.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work History
Certified Pharmacy Technician
Walmart Pharmacy
Big Spring, Texas
05.2021 - Current
- Processed and dispensed medications accurately, ensuring compliance with prescriptions and safety protocols.
- Provided exceptional customer service, answering patient queries regarding medications and health information.
- Conducted medication inventory audits to maintain optimal stock levels and minimize waste.
- Monitored prescription refill requests and communicated relevant information to patients in a timely manner.
- Implemented quality assurance measures to ensure the accuracy of medication dispensing.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Utilized pharmacy software to manage patient records and track medication histories efficiently.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Store Manager
Dollar General
Big Spring, Tx
01.2015 - 12.2020
- Making schedules, set up new hires, training, giving change, lunches breaks, run staff of 5-16 people.
- Managed daily operations, including staff scheduling, inventory management, and cash handling.
- Recruited, trained and supervised new daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
Front End Manager
HEB
01.2013 - 01.2015
- Run store, making large deposits, going to bank, ordering products, checking in vendors, balancing charges.
- Making schedules, set up new hires, training, giving change, lunches breaks, run staff of 15-35 people.
- Supervised daily front-end operations, ensuring efficient customer flow and service.
- Trained new employees on front-end processes, enhancing team performance and service quality.
- Collaborated with management to establish and maintain a budget for front-end operations.
- Resolved customer inquiries and issues promptly, maintaining a positive shopping environment.
- Maintained cleanliness and organization of the front-end area, promoting a welcoming atmosphere.
- Cultivated strong customer relations and developed effective customer service standards.
Scenic Mountain Medical Center
01.2008 - 01.2012
- Screen self pay patients to see if they qualified for government, state, county, and/or charity programs.
- Insurance billing, called Medicaid to get pre auths.
- Posted payments.
- Collect payments for services rendered.
- Scheduling for CT, MRI, and Mammograms.
Hospital Solutions Inc.
01.2007 - 01.2010
- Screen self pay patients to see if they qualified for government, state, county, and/or charity programs.
- Collect payments for services rendered.
StarTek
01.2000 - 01.2006
- Answered calls, set up new cable and internet services for customers.
- Set up trouble calls for customers.
- Take payments.
West Texas Pathology Lab
01.1999 - 01.2003
- Set up appointments for patients.
- Answer phones, fax, run office/lab.
- Call doctors offices to get correct ICD-9 codes for proper coding needed for billing and testing.
- Go to nursing homes, work sites, and personal homes to draw and collect blood and urine specimens from patients, for doctors, insurances, and employers.
Wal-Mart
01.1994 - 01.2000
- Run front end of the store.
- Making schedules, set up new hires, training, giving change, lunches breaks, run staff of 15-26 people.
Whataburger
01.1992 - 01.1997
- Run store, making large deposits, going to bank, ordering products, checking in vendors, balancing charges.
- Making schedules, set up new hires, training, giving change, lunches breaks, run staff of 12-18 people.
Education
Certified Pharmacy Technician - Pharmacy
National Healthcare Association
08.2022 - 08.2026
High School -
Big Spring High School
Big Spring, TXHoward College
Big Spring, TXPharmacy Technician Immunization -
Purdue University
West Lafayette, INSkills
- Insurance reconciliation
- HIPAA
- Pharmacy law compliance
- Drug classification
- Patient paperwork
- Customer service
- Filling prescriptions
- Insurance confirmation
- Empathy and patience
- Insurance verification
- Problem solving
- Data entry
- Medication dispensing
- FDA and HIPAA compliance
- Staff development
- Pharmacy operations
- Billing and coding
- Interpreting and processing medication orders
- Processing payments
- Shift scheduling
- Financial management
- Staff management
- Staff training and development
- Attention to detail
- Team leadership
- Insurance processing
Accomplishments
- High School Achievement
- Recommended Programs
- Partner of the month
- Woman of Recognition
- Management while working HEB & Dollar General, Whataburger, and Sonic
- Earned board certification from Pharmacy Technician Certification Board.
- Consistently maintained high customer satisfaction ratings.
- Technician Immunization Certification
- Texas Board of Pharmacy Certification
- Certified Pharmacy Technician
- NHA Certification
References
- Shannon Galan, , Scheduling, Mansfield ,TX, (432) 213-2818
- Azure Wilbert, MD Anderson BCBS Biller, Houston, TX, (432) 816-9816
- Tory Saucedo , Veterans Administration, Supervisor, Big Spring, TX, (432) 213-0098
- Mary Margaret Wilson, Big Spring, TX, (432) 816-3005
Volunteer Experience
Relay for Life, Volunteer
Timeline
Certified Pharmacy Technician - Pharmacy
National Healthcare Association
08.2022 - 08.2026
Certified Pharmacy Technician
Walmart Pharmacy
05.2021 - Current
Store Manager
Dollar General
01.2015 - 12.2020
Front End Manager
HEB
01.2013 - 01.2015
Scenic Mountain Medical Center
01.2008 - 01.2012
Hospital Solutions Inc.
01.2007 - 01.2010
StarTek
01.2000 - 01.2006
West Texas Pathology Lab
01.1999 - 01.2003
Wal-Mart
01.1994 - 01.2000
Whataburger
01.1992 - 01.1997
High School -
Big Spring High School
Howard College
Pharmacy Technician Immunization -
Purdue University