Trisha Pietroforte
Wylie,TX
Summary
Results-oriented professional with extensive experience in pharmacy operations and inventory management. Proficient in training staff and optimizing workflows to ensure efficient service delivery while maintaining high standards of accuracy and customer care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
Sam's Club
McKinney, Texas
01.2020 - Current
- Processed and filled prescriptions accurately for customers.
- Assisted pharmacists with medication management and inventory control.
- Maintained a clean and organized pharmacy workspace for efficiency.
- Educated patients on proper medication use and potential side effects.
- Verified prescription information for completeness and accuracy.
- Operated pharmacy software to manage patient records and prescriptions.
- Trained new pharmacy technicians on procedures and best practices.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Performed administrative duties such as filing, data entry, and answering phones.
- Worked with insurance companies to process claims, resolve problems, and obtain payments.
Stock Manager
Ross Dress for Less
Oklahoma City, Oklahoma
09.2019 - 10.2020
- Coordinated receiving and unloading of merchandise from delivery trucks.
- Organized stockroom layout for efficient product retrieval and storage.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Implemented restocking procedures to optimize shelf space and product presentation.
- Assisted in preparing merchandise for seasonal promotions and markdowns.
- Worked closely with other departments, such as marketing, production, and purchasing, to ensure an adequate supply of raw materials.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Operations Manager
Raising Cane's
Oklahoma City, Oklahoma
12.2013 - 08.2019
- Coordinated daily operations to enhance workflow efficiency and service delivery.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Trained staff on operational procedures and best practices for increased effectiveness.
- Developed schedules to allocate resources effectively across various departments.
- Facilitated regular meetings to discuss operational challenges and solutions with the team.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Education
High School Diploma -
Del CIty High School
Del City OKSome College (No Degree) -
Oklahoma City Community College
Oklahoma City, OKSkills
- Prescription verification
- Inventory management
- Medication education
- Pharmacy software
- Claims processing
- Customer relationship management
- Staff training
- Proper labeling procedures
- Pharmacy and customer records management
- Insurance verification
- Refill requests
- Customer service
- Scheduling systems
- Training and development
- Team leadership
- Problem solving
- Effective communication
- Time management
- Policies and procedures implementation
- Delegation
- Staff development
- Data evaluation
- Staff retention
- Schedule management
- Standard operating procedures
- FIFO stocking
- Performance monitoring
References
References available upon request.
Timeline
Certified Pharmacy Technician
Sam's Club
01.2020 - Current
Stock Manager
Ross Dress for Less
09.2019 - 10.2020
Operations Manager
Raising Cane's
12.2013 - 08.2019
High School Diploma -
Del CIty High School
Some College (No Degree) -
Oklahoma City Community College