Michele Davis
Cape Coral
Summary
Customer-focused professional with a strong background in training staff and developing user guides that enhance operational efficiency. Expertise in Microsoft Office and problem-solving supports compliance and collaboration. Organizational and leadership skills contribute to driving team success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Psych Support Specialist
Lee County School District
Fort Myers
01.2025 - Current
- Resolved technical problems quickly and efficiently for faculty and staff.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Trained new support staff on customer service best practices and tools.
- Trained staff on new software and tools to enhance their operational efficiency.
- Developed user guides to support staff in utilizing educational software.
- Collaborated with IT department on system updates and maintenance schedules to ensure software reliability.
- Logged customer interactions and contact information in company database for improved service tracking.
- Ensured compliance with company policies regarding security protocols.
Secretary
Lee County School District
Fort Myers
09.2024 - 01.2025
- Managed and maintained executive calendars, scheduling appointments and coordinating meetings
- Screened and directed incoming calls, providing information and taking messages.
- Prepared correspondence, reports, memos, and presentations for executives using Microsoft Office Suite
- Managed email correspondence by responding to inquiries promptly and professionally
- Provided administrative support to multiple departments by handling various tasks simultaneously
- Created spreadsheets to track expenses, budget allocations, or project progress using Excel
- Assisted in the preparation of budgets by gathering data on expenses and monitoring spending
- Coordinated logistics for conferences, seminars, and other corporate events
- Scheduled interviews with candidates for open positions within the organization
- Developed efficient filing systems both physical (paper) copies as well as electronic files
Restaurant Manager
Olive Garden
Naples
10.2021 - 08.2024
- Managed front of house staff, coordinated scheduling, and oversaw alcohol inventory procurement.
- Performed regular compliance checks to ensure adherence to company standards during daily operations.
- Managed daily operations to ensure smooth restaurant functioning.
- Trained staff on service standards and menu knowledge.
- Oversaw inventory management and ordering processes.
Server, service professional
Olive Garden
06.1997 - 10.2021
- Train all new employees by leading by example. Also, cover manager shifts when they are short or to help cover vacation time. I have also opened new restaurants.
- Provided exceptional customer service to enhance dining experiences.
- Took food and beverage orders accurately and efficiently.
- Delivered meals to tables promptly while ensuring guest satisfaction.
Client Service Representative
Bank of America
07.2015 - 06.2016
- Monitored daily customer account activities to maintain accuracy and enhance customer satisfaction.
- Addressed and resolved customer issues promptly to enhance satisfaction.
- Serviced accounts, opened new accounts, balanced drawers and safes, and trained new employees to meet diverse client needs.
- Scheduled client appointments efficiently to optimize service availability.
- Processed cash register transactions to ensure accurate financial reporting.
- Welcomed customers at the entrance to create a positive shopping experience.
Education
Pharmacy - Pharmacy degree not completed
Duquesne University
Pittsburgh, PA05-2001
Diploma - General Studies
Trinity High School
Washington, PA06-1997
Skills
- Customer Service
- Communication skills
- Team leadership
- Training
- Organizational techniques
- Time management
- Office management
- Clerical experience
- Recordkeeping
- Data entry
- Scheduling software
- Microsoft Office
- Windows
- Banking technology
- Accounting
- Accounting software
- Bookkeeping
- Profit & Loss
- Sales
- Cash handling
- POS
- Restaurant Management
- Restaurant Experience
- Server
- Management
- Human resources
- Software documentation
- Typing
- Team leadership
- Recordkeeping
Certification
- Driver's License
- BLS Certification
- Food Handler Certificate
Additional Information
Have been with my current job for over 20 years. I started as a server and have learned every position. I now also do service professional shifts which allow me to cover manager shifts when needed and have access to help the company grow.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Psych Support Specialist
Lee County School District
01.2025 - Current
Secretary
Lee County School District
09.2024 - 01.2025
Restaurant Manager
Olive Garden
10.2021 - 08.2024
Client Service Representative
Bank of America
07.2015 - 06.2016
Server, service professional
Olive Garden
06.1997 - 10.2021
Pharmacy - Pharmacy degree not completed
Duquesne University
Diploma - General Studies
Trinity High School