Michele DeBenedetto
Woburn,MA
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Restaurant Waitress
Yotel
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Restaurant Waitress
Legal Seafood's
02.2014 - 09.2020
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Administrative Assistant
DCS Mental Health
10.2012 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Woburn High School
Woburn, MA06.2010
Skills
- Customer Needs Assessments
- Food Sanitation
- High-Volume Environments
- Preventive Maintenance
- Microsoft Windows
- Excel Spreadsheets
- Data Entry Documentation
- Microsoft Outlook
- Employee Training
- Dining Room Management
Timeline
Restaurant Waitress
Yotel
05.2022 - Current
Restaurant Waitress
Legal Seafood's
02.2014 - 09.2020
Administrative Assistant
DCS Mental Health
10.2012 - 01.2019
High School Diploma -
Woburn High School
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