Michele Dimsey
I'm a relationship-focused professional with 30 years of experience working with customers and clients, including more than 12 years in healthcare technology.
I genuinely enjoy getting to know customers, understanding what they need, and finding practical solutions that make their work easier and their experience better.
Throughout my career, I've built long-term client relationships through responsive communication, problem-solving, and a strong commitment to customer satisfaction.
My experience includes customer engagement, appointment reminder solutions, technology consulting, account management, and working closely with both customers and internal teams.
I'm personable, dependable, and motivated by helping people and building relationships that last.
Work History
Sales Representative
12 Years 5 Months- Managed consultative sales conversations with healthcare clients, aligning solutions to billing, patient engagement, and payment communication needs.
- Presented product capabilities to decision-makers, translating technical features into clear business value.
- Negotiated service agreements and pricing structures, balancing revenue goals with client requirements and compliance expectations.
- Developed pipeline opportunities through CRM tracking, disciplined follow-up, and coordinated outreach across target accounts.
- Collaborated with implementation and account teams to support smooth onboarding and strengthen client retention.
- Resolved client objections by clarifying solution fit, contract terms, and operational impact.
- Mentored newer sales staff on account planning, discovery calls, and effective use of CRM tools.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.