Michele Dingman
Blue Mounds,WI
Summary
Seasoned Customer Operations Specialist with background in assisting in the management of customer service teams, streamlining operational processes, and improving service quality. Strengths include problem-solving, team leadership, training, and developing and drafting more streamlined processes. Proficient in Microsoft Office applications. Organized in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
License Program Associate
Department of Safety & Professional Services
Madison, WI
05.2024 - Current
- Evaluated licensure applications for Manufactured Homes
- Verified compliance of Electrical apprenticeship applications with licensing standards
- Validated information by referencing original documents
- Checked data accuracy and completeness
- Monitored incoming emails to ensure timely responses.
- Verified data for correctness
- Integrated data into digital platforms from multiple inputs
Income Maintenance Caseworker
Division of Medicaid Services | DHS
Madison, WI
07.2023 - 05.2024
- Contributed to the clearance of a significant backlog in Medicaid services following the conclusion of Covid recovery mission
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Assessed and documented the financial, medical, and other needs of clients.
- Recording customer information through computer inputs
- Engaged in trainings focused on income maintenance caseworker responsibilities
- Completed on-the-job training successfully
- Assessed detailed applicant records to confirm compliance with economic assistance requirements
- Examined documents for accuracy and completeness
Testing Program Assistant Supervisor - Team Lead
Department of Health Services
Madison, WI
10.2021 - 07.2023
- Oversaw resource distribution including PPE supplies and testing kits
- Promoted to Assistant Manager/Team Lead
- Helped guide team in supporting state response and recovery testing program
- Provided comprehensive training to new team members
- Devised procedures enhancing production efficiency
- Ensured compliance with HIPAA regulations when handling sensitive data
- Oversaw task allocation
- Processed payroll tasks
- Designed instructional materials to improve workflow
- Interfaced with multiple teams ensuring objective achievement
- Managed data integrity on various systems
- Facilitated weekly team meetings
Testing Program Customer Operations Associate
Department of Heath Services
Madison, WI
10.2020 - 10.2021
- Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors.
- Identified close contacts of infected individuals and provided guidance on quarantine procedures.
- Provided health education materials and resources to affected individuals and their families.
- Maintained confidential records of contact tracing activities in accordance with HIPAA regulations.
- Collaborated with public health officials and healthcare providers to ensure accurate information was shared regarding COVID-19 cases.
- Analyzed customer orders and ensured accuracy in order entry.
- Created and maintained detailed records of all incoming orders.
- Utilized software programs such as SharePoint and Microsoft Excel for order entry purposes.
- Facilitated statewide distribution of testing supplies for diverse stakeholder groups
Education
Certificate - Strategies For Senior Housing During Pandemic
John Hopkins
Online01-2022
Certificates - Contract Tracing
John Hopkins University
Online01-2020
Business - Business Office Administration
Bethel Park High School
Bethel Park, PA01-1994
High School Diploma -
Bethel Park High School | Ringgold High School
Bethel Park, PA06-1988
Certification in Early Childhood Development - Early Childhood Development Birth - 5yrs
Seton Hill University
Greensburg, PA01-1985
Skills
- Operational Support
- Detail-Oriented Data Input
- Public Outreach Initiatives
- Administrative Operations
- Telecommuting Proficiency
- Process Improvement
- Project Coordination
- Workflow Enhancement
- Service-Oriented Communication
- Call Center Operations
- Strategic Leadership Collaboration
- Quality Control
- Data Collection
- Upholds Data Privacy
- Data Management
- Client-Focused Service
- Experienced in Microsoft Office Suite
Affiliations
- Voluntary Monarch Conservationist
- Mentor children in art and baking
- Mentor middle school and high school students in Theater Set design and building
- Mentor Youth groups in community projects
Accomplishments
- Recognized by Governor Tony Evers for my work on the state of Wisconsin's Covid-19 Respond and Recovery Team .
- Recognized by Melanie Schmidt, DHS COVID-19 Team Director, for my efforts and participation in the states Response and Recovery programs during the pandemic
Certification
Certificates in : Early Childhood Development | Medical Assistant | Contact Tracing | Excel | Vaccine Ambassador | Strategies for Senior
Housing during a Pandemic | Managing Remote Teams | Workplace Resolution | Working with Difficult Customers |
Respecting Differences | Effective Emails | Medical Coding | Emotional Intelligence and Communication | Grow
Coaching | Building Blocks of a Team | DOA Public Law Basics 12/2022
References
References available upon request.
Timeline
License Program Associate
Department of Safety & Professional Services
05.2024 - Current
Income Maintenance Caseworker
Division of Medicaid Services | DHS
07.2023 - 05.2024
Testing Program Assistant Supervisor - Team Lead
Department of Health Services
10.2021 - 07.2023
Testing Program Customer Operations Associate
Department of Heath Services
10.2020 - 10.2021
Certificates in : Early Childhood Development | Medical Assistant | Contact Tracing | Excel | Vaccine Ambassador | Strategies for Senior
Housing during a Pandemic | Managing Remote Teams | Workplace Resolution | Working with Difficult Customers |
Respecting Differences | Effective Emails | Medical Coding | Emotional Intelligence and Communication | Grow
Coaching | Building Blocks of a Team | DOA Public Law Basics 12/2022
Certificate - Strategies For Senior Housing During Pandemic
John Hopkins
Certificates - Contract Tracing
John Hopkins University
Business - Business Office Administration
Bethel Park High School
High School Diploma -
Bethel Park High School | Ringgold High School
Certification in Early Childhood Development - Early Childhood Development Birth - 5yrs
Seton Hill University
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