MICHELE DITSCHEIT
Wauwatosa,WI
Summary
Dynamic professional with extensive experience at Rogers Behavioral Health, excelling in patient monitoring and crisis intervention. Proven ability to enhance treatment outcomes through effective communication and meticulous documentation. Adept at building relationships and ensuring safety, contributing to a supportive environment for clients and families alike.
Overview
15
15
years of professional experience
Work History
Mental Health Technician
Rogers Behavioral Health
Brown Deer, Wisconsin
02.2025 - Current
- Monitored patient behavior and emotional well-being during treatment sessions to ensure appropriate care.
- Documented patient progress and reported changes to nursing staff to support timely interventions.
- Facilitated effective communication between patients, families, and healthcare providers to enhance treatment outcomes.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
Office Manager
MJD LAWN & GARDEN
Wauwatosa, USA
01.2011 - 03.2026
- Managed office operations and streamlined administrative processes for MJD Lawn & Garden.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services to support daily operations.
- Maintained business services through accurate payroll and billing preparation.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assign and schedule all work orders to ensure customer satisfaction.
Personal Care Worker
OUTREACH HEALTH
Milwaukee, USA
01.2023 - 02.2025
- Assisted clients with daily living activities and personal hygiene.
- Assisted clients with daily needs, including dressing, feeding, and medication management, to enhance their quality of life.
- Supported clients with personal needs, such as exercise and bathing, to promote health and well-being.
- Administered medications to clients in accordance with physician instructions.
- Collaborated with healthcare professionals to coordinate care delivery, ensuring clients received comprehensive support.
- Transported clients to medical appointments to ensure timely access to healthcare.
Assistant Manager
FOOT LOCKER
Wauwatosa, USA
01.2019 - 01.2021
- Oversaw cash flow management to ensure accuracy in sales processing.
- Trained new employees on customer service standards and sales techniques to elevate customer experience.
- Supported store manager in implementing processes and procedures to enhance store success.
- Prepared staff schedule.
- Greet and assist customers with purchases.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
General Diploma -
WAUWATOSA WEST HIGH SCHOOL
Wauwatosa, WI01-2012
Skills
- Patient assessment
- Medication management
- Crisis management
- Patient care coordination
- Patient oversight
- Case records
- Attention to Detail
- Organization
- Adaptability
- Communication
- Building relationships
Timeline
Mental Health Technician
Rogers Behavioral Health
02.2025 - Current
Personal Care Worker
OUTREACH HEALTH
01.2023 - 02.2025
Assistant Manager
FOOT LOCKER
01.2019 - 01.2021
Office Manager
MJD LAWN & GARDEN
01.2011 - 03.2026
General Diploma -
WAUWATOSA WEST HIGH SCHOOL