Timeline
Work History
Overview
Education
Skills
Work Preference
Generic

Michele Edmiston

Retail Management
Lewistown,PA

Timeline

Sales and Service Representative

Mondelez International
10.2022 - Current

Deli Manager

Weis Markets Inc
05.2013 - 04.2022

Factory Line Worker

First Quality Baby Products
10.2008 - 08.2012

Assistant Manager

CVS Pharmacy
07.2005 - 12.2005

Department Lead

Weis Markets Inc
04.2005 - 12.2008

Front End Supervisor

Kmart, Sears Holding
04.2002 - 12.2004

Store Manager

Olde Mill Pet & Garden, LLC
05.1993 - 12.1999

High School Diploma -

Lewistown Area High School
09.1988 - 06.1991

Work History

Sales and Service Representative

Mondelez International
10.2022 - Current
  • Maintained up-to-date knowledge of product and service changes.
  • Partnered with cross-functional teams to execute seasonal resets, ensuring timely implementation of updated merchandising plans.
  • Improved store aesthetics by designing visually appealing and cohesive merchandising layouts.
  • Maximized retail space utilization by creatively configuring display fixtures to showcase a greater variety of products.
  • Enhanced customer satisfaction by offering personalized product recommendations based on individual preferences and needs.
  • Assisted customers in locating desired products while maintaining an organized shopping environment through diligent upkeep of merchandise displays.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Maintained clean, organized and professional work environment.
  • Worked with team to achieve sales goals for products.
  • Greeted customers warmly and pleasantly answered inquiries.

Deli Manager

Weis Markets Inc
05.2013 - 04.2022
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.

Factory Line Worker

First Quality Baby Products
10.2008 - 08.2012
  • Packaged items for shipment, ensuring proper labeling and documentation.
  • Reported any issues or malfunctions to supervisors for prompt resolution.
  • Performed routine maintenance on equipment to keep it in working order.
  • Operated machinery on production line to assemble products.
  • Inspected finished goods for quality and compliance with standards.

Department Lead

Weis Markets Inc
04.2005 - 12.2008
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Assistant Manager

CVS Pharmacy
07.2005 - 12.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Front End Supervisor

Kmart, Sears Holding
04.2002 - 12.2004
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.

Store Manager

Olde Mill Pet & Garden, LLC
05.1993 - 12.1999
  • Resolved customer complaints for improved store reputation and loyalty.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Analyzed sales data for strategic planning and resource allocation.
  • Established a welcoming atmosphere to encourage repeat business.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.

Overview

32
32
years of professional experience
3
3
years of post-secondary education

Education

High School Diploma -

Lewistown Area High School
Lewistown, PA
09.1988 - 06.1991

Skills

Goal oriented

Product and service knowledge

Account servicing

Staff training

Promotional planning

Customer service

Time management

Customer relationship building

Interpersonal communication skills

Complex Problem-solving

Closing techniques

Records management

Performance improvement

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

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Michele EdmistonRetail Management